Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It facilitates conversation and collaboration, which makes it an efficient host
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for quick visuals. In part 2, we’ll get more creative charting results
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist from our Power BI Template to help you get started.
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, multi and employee experience, is one for the long haul,
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