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October 2021

Microsoft Teams ticketing system_tech support

6 Things You Should Know About a Microsoft Teams Ticketing System

Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It facilitates conversation and collaboration, which makes it an efficient host

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Tikit AI deflection_photo by Prostock-studio

Hey Tech Support: Use AI Deflection to Do More, With Time to Chat

AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.

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Create Custom Dashboards with Help Desk Data. Here’s How.

This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for quick visuals. In part 2, we’ll get more creative charting results

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Tikit's Ticket Dashboard using Power BI

How to Create a Ticketing Dashboard in Microsoft Teams using Power BI

This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist from our Power BI Template to help you get started.

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Improve Employee Experience Using a Microsoft Teams Ticketing System

Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, multi and employee experience, is one for the long haul,

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