IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps organizations get the best value from the platform. If you
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to meet expectations and complete projects within a specified timeframe. This
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base or insufficient distribution of knowledge resources. The knowledge base is
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that an IT ticketing system provides, given the complexity of technology
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business value of the information technology (IT) function and providing a
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, and you might need to delegate to different team members
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick is being able to understand what you’ve got. Tikit is
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