Service desk request approvals might not be an obvious contender for improvements or automation. The communication delays associated with informing stakeholders and securing sign-off could be accepted as part of the process. But approvals done
IT service desk agents have been managing a great deal of transition during the past few years. Not only have they supported remote employees during the COVID-19 lockdowns, they may now be supporting variations of
Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.
Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work Trend Index report that produce business results and a productive workforce.