We build Microsoft-first ticketing solutions for Microsoft-first customers.
This all started with
an AI Experiment
During the 2020 shift to remote work, we experimented with building AI ticket deflection into Microsoft Teams to integrate into traditional ticketing platforms. The results exceeded our goals and our wildest expectations.
All Signs Pointed to Tikit
Naturally, we asked friends and colleagues for feedback. The response was unanimous – Forget integrations. Build a native Microsoft Teams ticketing system for Office 365 from the ground up.
Built by Microsoft Service Management Experts
Tikit is a division of Cireson, a Microsoft Gold partner in the IT Service and Asset Management industry. Since 2011, Cireson has been the market leader in modernizing the System Center user experience, delivering powerful, Microsoft-Centric ITSM and ITAM products to hundreds of global customers.
What does this mean for Tikit customers? Everyone involved in the vision, design & development of Tikit has extensive experience in the Microsoft ecosystem. From process improvement and automation to application development and integration, our team brings years of experience to the Tikit product.
We’re Committed to Your Microsoft Technology Investment
Our customers can always trust that we’re aligning with Microsoft best practices and market strategies.
Our goal is to develop solutions that extend the value of a customer’s existing Microsoft investments.
Support Employees How They Work, Where They Work, With Tikit.
Features
A Native Experience in Teams
Right click on message to create ticket
Friendly User and IT Experience
Create tickets from anywhere via email, work from a streamlined queue in Teams, Tikit web UI or Team mobile app
Capitalize on Previous Technology Investments
Built off existing M365 accounts, allow your team to login seamlessly one time and easily map user roles in minutes
Simplified Information Collection and Sharing
Get more information before a ticket is created by applying templates with pre-defined properties and custom forms to your AI automated KB responses
Work Smarter
Analyst-trained artificial intelligence auto-resolves routine questions allowing time to be prioritized on more pressing issues
Demonstrate success
At-a-glance reporting on ticket volume, type, status and more with advanced reporting available through Power BI integration
Flexibility to Fit Your Process
Configure drop down menus to track what’s valuable to your team
Simplify Your Analysts’ Lives
Create rules and event-based workflows for organized, triaged ticket management
Organize Tickets Your Way
Use groups to actively manage and triage tickets by assigning a specific ticket to certain group, filter tickets by a group and create automations by groups
No Longer Limited by Just Text
Beef up your automated responses in KB with a WYSIWYG editor and image/formatting capabilities to truly customize and enrich your automated responses to recurring questions
