We build Microsoft-first ticketing solutions for Microsoft-first customers.

This all started with
an AI Experiment

During the 2020 shift to remote work, we experimented with building AI ticket deflection into Microsoft Teams to integrate into traditional ticketing platforms. The results exceeded our goals and our wildest expectations.

All Signs Pointed to Tikit

Naturally, we asked friends and colleagues for feedback. The response was unanimous – Forget integrations. Build a native Microsoft Teams ticketing system for Office 365 from the ground up.

Built by Microsoft Service Management Experts

Tikit is a division of Cireson, a Microsoft Gold partner in the IT Service and Asset Management industry. Since 2011, Cireson has been the market leader in modernizing the System Center user experience, delivering powerful, Microsoft-Centric ITSM and ITAM products to hundreds of global customers.

What does this mean for Tikit customers? Everyone involved in the vision, design & development of Tikit has extensive experience in the Microsoft ecosystem. From process improvement and automation to application development and integration, our team brings years of experience to the Tikit product.

We’re Committed to Your Microsoft Technology Investment

Our customers can always trust that we’re aligning with Microsoft best practices and market strategies.

Our goal is to develop solutions that extend the value of a customer’s existing Microsoft investments.

Support Employees How They Work, Where They Work, With Tikit.