Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get tough, IT makes advancements that are transformative or innovative in
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base or insufficient distribution of knowledge resources. The knowledge base is
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, and you might need to delegate to different team members
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But the IT service desk also directly affects employee satisfaction (and
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can get a stronger foothold, Forrester recently advised, by putting focus
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and get updates from a place of convenience. From where we
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow for addressing them and finally the pursuit of efficiency enhancements.
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, employees working hybrid schedules or reporting that requires additional data,