Conversational IT Service Management for Microsoft Teams

An IT Service Management Platform Built for the Microsoft Cloud

Tikit is the leading Microsoft-aligned IT Service Management platform. Built from the ground up to natively integrate into the Microsoft Cloud, Tikit maximizes your investments from AI, Entra, Intune, Power Automate, Power BI and Teams.

Intune

Easily see and manage devices regardless of location

Power Automate

Power Automate

Simplify Service Management with advanced automations and workflows

Entra

Entra

Seamless integration with Microsoft Entra

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AI-Powered Deflection to Reduce Ticket Volume

Help employees resolve their issues fast with intelligent suggestions

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Power BI

Empower the Business with Multi-Department Support

IT

Facilities

HR

Legal

Finance

Modernize your ITSM directly in Microsoft Teams

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Ticketing How & Where Your Employees Choose to Work

Teams

Email

Web

Mobile

Aligns to

Framework

Service Requests

Change Requests

Incident Requests

Problem Requests

Release Requests

Trusted by Customers Worldwide

Southwest-Bank
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98 Ventures

Powerful AI and ITSM Features that Radically Improve your Support Experience

Features

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A Native Experience in Microsoft Teams

Create workable tickets direct from Teams chat without the need for repetitive work. Simply right click on a Teams message to create a ticket. 

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Customized Ticketing for Every Department

Establish teams and triage channels for each department while simultaneously providing privacy at the department level. Customize Tikit’s use by department: IT, Human Resources, Marketing, Accounting and more.

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A Dedicated Bot for Your End Users

Give your end users the power to request help and get updates without disrupting their flow of work. The Tikit Virtual Agent is a bot that lives direct in Microsoft Teams and streamlines your end user IT service management needs.

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Technology That Does the Heavy Lifting

Agent trained artificial intelligence (AI)-powered service catalog designed for self-service resolution of recurring requests and the initiation of service requests across the business. Reduce the need for human intervention, allowing your agents to focus time and resources on more complex issues.

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Simplify Complex Processes

Create rules-based automation and workflows for organized, simplified ticket management with Power Automation integration. 

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Agent and End User Web Portals

Designed to centralize all your work and tickets in a single location in an intuitive web experience many users are accustomed to. Individual portals for both agents and end users keep roles and functionality clear. 

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See Tickets from Start to Finish

Automate business processes and accelerate service delivery with Ticket Lifecycles. Tikit Lifecycles allow you to predefine work phases, including tasks, activities and approvals required to complete any Incident, Service Request or Change Request. Control your flows of work and manage every step in your processes. 

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Demonstrate Success Through Data

Complex dashboards powered by Power BI integration and real-time Excel sync to streamline all reporting metrics. Customize your reporting to your business objectives and KPIs. 

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Manage Devices from Anywhere

Get device insights and data in real-time from anywhere. Proactively understand more about a problem and repair from anywhere.

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Seamless Ticket Creation from Email

Tikit is designed to empower users to submit and work tickets how and where they work, without limitation. Easily connect email to allow ticket submission, updates and engagement for those who prefer email.  

See It for Yourself

Discover how centralizing your IT service desk in the Microsoft ecosystem improves the overall employee experience for agents and end users alike. 

ITSM Built for the Microsoft Ecosystem

  • Automate business processes across the Microsoft cloud by integrating Tikit with your existing Microsoft technology.

  • Manage ITSM processes like Incidents, Service Requests and Changes in Microsoft Teams.

  • Access Intune features and data from the Tikit web interface.

  • Map users, teams and permissions from Microsoft 365 into Tikit.

  • View live reporting data in Excel and view dashboards in Power BI.

  • Automate business processes to Ticket Lifecycle and Power Automate connector.

Get Started with Tikit Today

Free 14-Day Fully Functional Trial

We're Passionate About Our Customer's Success

Hear inspiring stories on how Tikit radically improved the IT Service Management experience and why customers trust Tikit to deliver.

Improved Reporting
and Visibility

98 Ventures was able to implement Tikit integrated with the Power Platform to yield improved visibility into key metrics such as resolution data, ticket volume reduction due to automations and more. 

Increased Communication
and Efficiency

SouthWest Bank was able to use Tikit to centralize support ticketing in Microsoft Teams while improving the flow of communication between front and back of office, ultimately increasing efficiency on time sensitive banking processes. 

See How Our Customers Drive Impact

“It makes it so easy that our employees are now much more likely to put in a ticket since they can just essentially do it through a "teams chat" message.”

Brian Jones IT Support Manager at Edlen

“Tikit has helped our IT team keep organized and allowed us to tack issues much better than our previous method. The integration of Tikit into teams makes it very easy for end users to submit requests without any additional third-party software or websites.”

Jared Waterhouse IT Support Administrator at HCI Hospitality

“I recommend this really great value and affordable ticketing solution!”

Kevin Phan IT Help Desk at Balance Staffing

“Love the product and how they listen to their customer community. Their product roadmap is kept current, easy to follow, and allows direct customer input.”

Blane Smith IT Coordinator at the Church of the Harvest

“Being able to create tickets right from a message is huge. Seeing the product mature with great support response is a big plus and exciting.”

Jared Golinvaux IT Manager at Visionary Broadband
POZNAN, POL - SEP 28, 2022: Laptop computer displaying logos of Microsoft Office, a family of client software, server software, and services developed by Microsoft

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Resources and Blogs

Resources Designed to Set You Up for Success

As Service Management experts and a Microsoft Gold partner since 2011, we’re passionate about Microsoft technology and IT Service Management topics. Check out our most recent blogs, case studies and more in our Resource Center. 

Ready to Experience IT Service Management for the Microsoft Cloud?