Conversational Ticketing Built for Microsoft Teams
Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation.
Tikit is Your One-Size-Fits-All Hub for Work and Collaboration
Ensure nothing slips past your support team and empower end users to help themselves by centralizing support activities where employees collaborate everyday.
Organize and Work Tickets Easily in the Tikit Web Portal
Tikit provides a robust web interface which allows agents to have the flexibility to create and manage tickets in the Tikit Web Portal.
Request Support and Get Updates Seamlessly
Tikit’s End User Portal gives your end users the power to request help and get updates on their outstanding tickets centralized in one easy-to-use web portal.
Support Employees How They Work, Where They Work, With Tikit.
01Ticket Creation from Teams Chat
A Native Experience in Teams
Right click on message to create ticket
02Ticket Creation from Email
03M365 Integration with Single Sign-On
04Customizable Templates and Forms
05AI-Powered Ticket Deflection
06Reporting and Power BI Integration
07Custom Statuses and Categories
09Targeted Triaging with Groups
We’re Committed to Your Microsoft Technology Investment
Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.
Resources and Blogs
In a World of Evolving Technology, Trust the Experts
As Microsoft Service Management experts and a Microsoft Gold partner, we’re passionate about all things Microsoft and service desk. Stay up to date on the latest news, trends and innovations with our blogs and resources.
Tikit’s New “Custom Views” Feature Enables Users to Save and Reuse Filters Seamlessly
The ability to execute necessary business tasks and get service desk support when needed are critical to an efficient organization. …
5 Reasons Why Your Business Needs a Ticketing System
There are a few major benefits of having a ticketing system for your business. Read on for everything you need to know about why you should invest in one.
Experience Tikit Today
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