Conversational Ticketing Built for Microsoft Teams

Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation. 

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Tikit is Your One-Size-Fits-All Hub for Work and Collaboration​

Ensure nothing slips past your support team and empower end users to help themselves by centralizing support activities where employees collaborate everyday.

Create Trackable & Workable Tickets from Teams Chat

For end users who prefer to chat directly in Teams versus opening a ticket. Analysts can now open a ticket on their behalf direct from the Teams message in seconds.

Create a Ticket from Email, Work Ticket in Teams

Whether end users opt out of using Teams or refuse to adopt a ticketing solution, analysts can now easily turn emails into tickets on the end user’s behalf.

Take Advantage of your Existing Microsoft Investment

Get ticketing in Teams using M365 authentication and make use of your existing technology investment at a low monthly cost with no user limits.

Support Employees How They Work, Where They Work, With Tikit.

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We’re Committed to Your Microsoft Technology Investment

Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.

Resources and Blogs

In a World of Evolving Technology, Trust the Experts

As Microsoft Service Management experts and a Microsoft Gold partner, we’re passionate about all things Microsoft and service desk. Stay up to date on the latest news, trends and innovations with our blogs and resources.
Tikit: Email ticketing system vs. Microsoft Teams ticketing

Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better

At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that …

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Tikit: surveys for end user satisfaction

Are End Users Satisfied? Improving IT Service Desk Surveys

When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a …

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