Conversational IT Service Management for Microsoft Teams
An IT Service Management Platform Built for the Microsoft Cloud
Tikit is the leading Microsoft-aligned IT Service Management platform. Built from the ground up to natively integrate into the Microsoft Cloud, Tikit maximizes your investments from AI, Entra, Intune, Power Automate, Power BI and Teams.
Intune
Easily see and manage devices regardless of location
Power Automate
Simplify Service Management with advanced automations and workflows
Entra
Seamless integration with Microsoft Entra
AI-Powered Deflection to Reduce Ticket Volume
Help employees resolve their issues fast with intelligent suggestions
Power BI
Empower the Business with Multi-Department Support
IT
Facilities
HR
Legal
Finance
Modernize your ITSM directly in Microsoft Teams
Ticketing How & Where Your Employees Choose to Work
Teams
Web
Mobile
Aligns to
Framework
Service Requests
Change Requests
Incident Requests
Problem Requests
Release Requests
Trusted by Customers Worldwide
Powerful AI and ITSM Features that Radically Improve your Support Experience
Features
A Native Experience in Microsoft Teams
Create workable tickets direct from Teams chat without the need for repetitive work. Simply right click on a Teams message to create a ticket.
Customized Ticketing for Every Department
Establish teams and triage channels for each department while simultaneously providing privacy at the department level. Customize Tikit’s use by department: IT, Human Resources, Marketing, Accounting and more.
A Dedicated Bot for Your End Users
Give your end users the power to request help and get updates without disrupting their flow of work. The Tikit Virtual Agent is a bot that lives direct in Microsoft Teams and streamlines your end user IT service management needs.
Technology That Does the Heavy Lifting
Agent trained artificial intelligence (AI)-powered service catalog designed for self-service resolution of recurring requests and the initiation of service requests across the business. Reduce the need for human intervention, allowing your agents to focus time and resources on more complex issues.
Simplify Complex Processes
Create rules-based automation and workflows for organized, simplified ticket management with Power Automation integration.
Agent and End User Web Portals
Designed to centralize all your work and tickets in a single location in an intuitive web experience many users are accustomed to. Individual portals for both agents and end users keep roles and functionality clear.
See Tickets from Start to Finish
Automate business processes and accelerate service delivery with Ticket Lifecycles. Tikit Lifecycles allow you to predefine work phases, including tasks, activities and approvals required to complete any Incident, Service Request or Change Request. Control your flows of work and manage every step in your processes.
Demonstrate Success Through Data
Complex dashboards powered by Power BI integration and real-time Excel sync to streamline all reporting metrics. Customize your reporting to your business objectives and KPIs.
Manage Devices from Anywhere
Get device insights and data in real-time from anywhere. Proactively understand more about a problem and repair from anywhere.
Seamless Ticket Creation from Email
Tikit is designed to empower users to submit and work tickets how and where they work, without limitation. Easily connect email to allow ticket submission, updates and engagement for those who prefer email.
A Native Experience in Microsoft Teams
Create workable tickets direct from Teams chat without the need for repetitive work. Simply right click on a Teams message to create a ticket.
Customized Ticketing for Every Department
Establish teams and triage channels for each department while simultaneously providing privacy at the department level. Customize Tikit’s use by department: IT, Human Resources, Marketing, Accounting and more.
A Dedicated Bot for Your End Users
Give your end users the power to request help and get updates without disrupting their flow of work. The Tikit Virtual Agent is a bot that lives direct in Microsoft Teams and streamlines your end user IT service management needs.
Technology That Does the Heavy Lifting
Agent trained artificial intelligence (AI)-powered service catalog designed for self-service resolution of recurring requests and the initiation of service requests across the business. Reduce the need for human intervention, allowing your agents to focus time and resources on more complex issues.
Simplify Complex Processes
Create rules-based automation and workflows for organized, simplified ticket management with Power Automation integration.
Agent and End User Web Portals
Designed to centralize all your work and tickets in a single location in an intuitive web experience many users are accustomed to. Individual portals for both agents and end users keep roles and functionality clear.
See Tickets from Start to Finish
Automate business processes and accelerate service delivery with Ticket Lifecycles. Tikit Lifecycles allow you to predefine work phases, including tasks, activities and approvals required to complete any Incident, Service Request or Change Request. Control your flows of work and manage every step in your processes.
Demonstrate Success Through Data
Complex dashboards powered by Power BI integration and real-time Excel sync to streamline all reporting metrics. Customize your reporting to your business objectives and KPIs.
Manage Devices from Anywhere
Get device insights and data in real-time from anywhere. Proactively understand more about a problem and repair from anywhere.
Seamless Ticket Creation from Email
Tikit is designed to empower users to submit and work tickets how and where they work, without limitation. Easily connect email to allow ticket submission, updates and engagement for those who prefer email.
See It for Yourself
Discover how centralizing your IT service desk in the Microsoft ecosystem improves the overall employee experience for agents and end users alike.
ITSM Built for the Microsoft Ecosystem
- Automate business processes across the Microsoft cloud by integrating Tikit with your existing Microsoft technology.
- Manage ITSM processes like Incidents, Service Requests and Changes in Microsoft Teams.
- Access Intune features and data from the Tikit web interface.
- Map users, teams and permissions from Microsoft 365 into Tikit.
- View live reporting data in Excel and view dashboards in Power BI.
- Integrate business processes with Ticket Lifecycle and Power Automate connector.
Get Started with Tikit Today
Free 14-Day Fully Functional Trial
We're Passionate About Our Customer's Success
Hear inspiring stories on how Tikit radically improved the IT Service Management experience and why customers trust Tikit to deliver.
Improved Reporting
and Visibility
98 Ventures was able to implement Tikit integrated with the Power Platform to yield improved visibility into key metrics such as resolution data, ticket volume reduction due to automations and more.
Increased Communication
and Efficiency
SouthWest Bank was able to use Tikit to centralize support ticketing in Microsoft Teams while improving the flow of communication between front and back of office, ultimately increasing efficiency on time sensitive banking processes.
See How Our Customers Drive Impact
“Tikit has helped our IT team keep organized and allowed us to tack issues much better than our previous method. The integration of Tikit into teams makes it very easy for end users to submit requests without any additional third-party software or websites.”
Jared Waterhouse
“I recommend this really great value and affordable ticketing solution!”
Kevin Phan
“Love the product and how they listen to their customer community. Their product roadmap is kept current, easy to follow, and allows direct customer input.”
Blane Smith
“Being able to create tickets right from a message is huge. Seeing the product mature with great support response is a big plus and exciting.”
Jared Golinvaux
Microsoft Expert Community Sessions: Jasper Oosterveld
Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
Resources and Blogs
Resources Designed to Set You Up for Success
As Service Management experts and a Microsoft Gold partner since 2011, we’re passionate about Microsoft technology and IT Service Management topics. Check out our most recent blogs, case studies and more in our Resource Center.
“It makes it so easy that our employees are now much more likely to put in a ticket since they can just essentially do it through a "teams chat" message.”
Brian Jones IT Support Manager at Edlen