Conversational Ticketing Built for Microsoft Teams

Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation. 

tikit-video

Tikit is Your One-Size-Fits-All Hub for Work and Collaboration​

Ensure nothing slips past your support team and empower end users to help themselves by centralizing support activities where employees collaborate everyday.

Create Trackable & Workable Tickets from Teams Chat

For end users who prefer to chat directly in Teams versus opening a ticket. Analysts can now open a ticket on their behalf direct from the Teams message in seconds.

Create a Ticket from Email, Work Ticket in Teams

Whether end users opt out of using Teams or refuse to adopt a ticketing solution, analysts can now easily turn emails into tickets on the end user’s behalf.

Take Advantage of your Existing Microsoft Investment

Get ticketing in Teams using M365 authentication and make use of your existing technology investment at a low monthly cost with no user limits.

Support Employees How They Work, Where They Work, With Tikit.

Features

We’re Committed to Your Microsoft Technology Investment

Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.

Resources and Blogs

In a World of Evolving Technology, Trust the Experts

As Microsoft Service Management experts and a Microsoft Gold partner, we’re passionate about all things Microsoft and service desk. Stay up to date on the latest news, trends and innovations with our blogs and resources.
conversational ticketing with Tikit

How Conversational Ticketing Manages End User Expectations

There may be a gap in your service desk process that is affecting end user expectations and experience. For example, …

Read More →
Why your service desk should be in Microsoft Teams

Why Your Service Desk Needs to Be in Microsoft Teams

Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not …

Read More →

Experience Tikit Today

Start your free 14-day fully functional trial. No credit card required.