Conversational Ticketing Built for Microsoft Teams

Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation. 

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Tikit is Your One-Size-Fits-All Hub for Work and Collaboration

Ensure nothing slips past your support team and empower end users to help themselves by centralizing support activities where employees collaborate everyday.

Create Trackable & Workable Tickets from Teams Chat

For end users who prefer to chat directly in Teams versus opening a ticket.Analysts can now open a ticket on their behalf direct from the Teams messagein seconds.

Create a Ticket from Email, Work Ticket in Teams

Whether end users opt out of using Teams or refuse to adopt a ticketing solution, analysts can now easily turn emails into tickets on the end
user’s behalf.

Take Advantage of your Existing Microsoft Investment

Get ticketing in Teams using M365 authentication and make use of your existing technology investment at a low monthly cost with no user limits.

Organize and Work Tickets Easily in the Tikit Web Portal

Tikit provides a robust web interface which allows agents to have the flexibility to create and manage tickets in the Tikit Web Portal.

Request Support and Get Updates Seamlessly

Tikit’s End User Portal gives your end users the power to request help and get updates on their outstanding tickets centralized in one easy-to-use web portal.

Support Employees How They Work, Where They Work, With Tikit.


We’re Committed to Your Microsoft Technology Investment

Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.

Resources and Blogs

In a World of Evolving Technology, Trust the Experts

As Microsoft Service Management experts and a Microsoft Gold partner, we’re passionate about all things Microsoft and service desk. Stay up to date on the latest news, trends and innovations with our blogs and resources.

Ticketing Plus SLA Dashboards for Power BI

This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our …

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Business colleagues working startup project together, meeting, b

The Optimal Microsoft Teams Ticketing System for IT Teams

As businesses rely more on Microsoft Teams for their daily operations, integrating a ticketing system within this platform can significantly …

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