Conversational Ticketing Built for Microsoft Teams
Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation.
Tikit is Your One-Size-Fits-All Hub for Work and Collaboration
Create Trackable & Workable Tickets from Teams Chat
For end users who prefer to chat directly in Teams versus opening a ticket. Analysts can now open a ticket on their behalf direct from the Teams message in seconds.
Create a Ticket from Email, Work Ticket in Teams
user’s behalf.
Take Advantage of your Existing Microsoft Investment
Organize and Work Tickets Easily in the Tikit Web Portal
Request Support and Get Updates Seamlessly
ITSM Built for the Microsoft Ecosystem
Automate business processes across the Microsoft cloud by integrating Tikit with your existing Microsoft technology.
- Manage ITSM processes like Incidents, Service Requests and Changes in Microsoft Teams.
- Access Intune features and data from the Tikit web interface.
- Map users, teams and permissions from Microsoft 365 into Tikit.
- View live reporting data in Excel and view dashboards in Power BI.
- Orchestrate tasks with Ticket Lifecycles and Power Automate Connector.
Support Employees How They Work, Where They Work, With Tikit.
Features
A Native Experience in Microsoft Teams
Create workable tickets direct from Teams chat without the need for repetitive work. Simply right click on a Teams message to create a ticket.
Customized Ticketing for Every Department
Establish teams and triage channels for each department while simultaneously providing privacy at the department level. Customize Tikit’s use by department: IT, Human Resources, Marketing, Accounting and more.
A Dedicated Bot for Your End Users
Give your end users the power to request help and get updates without disrupting their flow of work. The Tikit Virtual Agent is a bot that lives direct in Microsoft Teams and streamlines your end user IT service management needs.
Technology That Does the Heavy Lifting
Agent-trained artificial intelligence (AI) service catalog designed to auto-resolve routine questions without the need for human intervention. Allowing agent time and resources to be spent on more complex issues.
Simplify Complex Processes
Create rules-based automation and workflows for organized, simplified ticket management with Power Automation integration.
Agent and End User Web Portals
Designed to centralize all your work and tickets in a single location in an intuitive web experience many users are accustomed to. Individual portals for both agents and end users keep roles and functionality clear.
See Tickets from Start to Finish
Automate business processes and accelerate service delivery by predefining phases of work, including tasks, activities and approvals required to complete work. Control the flow of work and manage every step in your processes.
Demonstrate Success Through Data
Complex dashboards powered by Power BI integration and real-time Excel sync to streamline all reporting metrics. Customize your reporting to your business objectives and KPIs.
Manage Devices from Anywhere
Get device insights and data in real-time from anywhere. Proactively understand more about a problem and repair from anywhere.
Seamless Ticket Creation from Email
Tikit is designed to empower users to submit and work tickets how and where they work, without limitation. Easily connect email to allow ticket submission, updates and engagement for those who prefer email.
We’re Committed to Your Microsoft Technology Investment
Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.
Resources and Blogs
In a World of Evolving Technology, Trust the Experts
A Video Guide to Working in the Tikit Web Portal
