Conversational Ticketing Built for Microsoft Teams
Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation.
Tikit is Your One-Size-Fits-All Hub for Work and Collaboration
Create Trackable & Workable Tickets from Teams Chat
Create a Ticket from Email, Work Ticket in Teams
Take Advantage of your Existing Microsoft Investment
Support Employees How They Work, Where They Work, With Tikit.
Features
A Native Experience in Teams
Right click on message to create ticket
Friendly User and IT Experience
Create tickets from anywhere via email, work from a streamlined queue in Teams, Tikit web UI or Team mobile app
Capitalize on Previous Technology Investments
Built off existing M365 accounts, allow your team to login seamlessly one time and easily map user roles in minutes
Simplified Information Collection and Sharing
Get more information before a ticket is created by applying templates with pre-defined properties and custom forms to your AI automated KB responses
Work Smarter
Analyst-trained artificial intelligence auto-resolves routine questions allowing time to be prioritized on more pressing issues
Demonstrate success
At-a-glance reporting on ticket volume, type, status and more with advanced reporting available through Power BI integration
Flexibility to Fit Your Process
Configure drop down menus to track what’s valuable to your team
Simplify Your Analysts’ Lives
Create rules and event-based workflows for organized, triaged ticket management
Organize Tickets Your Way
Use groups to actively manage and triage tickets by assigning a specific ticket to certain group, filter tickets by a group and create automations by groups
No Longer Limited by Just Text
Beef up your automated responses in KB with a WYSIWYG editor and image/formatting capabilities to truly customize and enrich your automated responses to recurring questions
We’re Committed to Your Microsoft Technology Investment
Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.
Resources and Blogs
In a World of Evolving Technology, Trust the Experts
How Conversational Ticketing Manages End User Expectations
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, …
Why Your Service Desk Needs to Be in Microsoft Teams
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not …
