Conversational Ticketing Built for Microsoft Teams

Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation. 

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Tikit is Your One-Size-Fits-All Hub for Work and Collaboration​

Ensure nothing slips past your support team and empower end users to help themselves by centralizing support activities where employees collaborate everyday.

Create Trackable & Workable Tickets from Teams Chat

For end users who prefer to chat directly in Teams versus opening a ticket. Analysts can now open a ticket on their behalf direct from the Teams message in seconds.

Create a Ticket from Email, Work Ticket in Teams

Whether end users opt out of using Teams or refuse to adopt a ticketing solution, analysts can now easily turn emails into tickets on the end user’s behalf.

Take Advantage of your Existing Microsoft Investment

Get ticketing in Teams using M365 authentication and make use of your existing technology investment at a low monthly cost with no user limits.

Support Employees How They Work, Where They Work, With Tikit.

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We’re Committed to Your Microsoft Technology Investment

Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.

Resources and Blogs

In a World of Evolving Technology, Trust the Experts

As Microsoft Service Management experts and a Microsoft Gold partner, we’re passionate about all things Microsoft and service desk. Stay up to date on the latest news, trends and innovations with our blogs and resources.
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How to Find the Right Size IT Ticketing System for Your Organization 

Hybrid work models are in use in more than 60% of high-growth companies. Remote and hybrid work models can benefit …

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Financier Works on a Personal Computer Showing Statistics, Graphs and Charts. In the Background His Coworker and Creative Office.

Creating a Ticketing Dashboard in Microsoft Teams Using Power BI

This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us …

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