Conversational Ticketing Built for Microsoft Teams

Reduce ticket volume and improve employee experiences with seamless support at the speed of conversation. 

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Tikit is Your One-Size-Fits-All Hub for Work and Collaboration

Ensure nothing slips past your support team and empower end users to help themselves by centralizing support activities where employees collaborate everyday.

Create Trackable & Workable Tickets from Teams Chat

For end users who prefer to chat directly in Teams versus opening a ticket. Analysts can now open a ticket on their behalf direct from the Teams message in seconds.

Create a Ticket from Email, Work Ticket in Teams

Whether end users opt out of using Teams or refuse to adopt a ticketing solution, analysts can now easily turn emails into tickets on the end
user’s behalf.

Take Advantage of your Existing Microsoft Investment

Get ticketing in Teams using M365 authentication and make use of your existing technology investment at a low monthly cost with no user limits.

Organize and Work Tickets Easily in the Tikit Web Portal

Tikit provides a robust web interface which allows agents to have the flexibility to create and manage tickets in the Tikit Web Portal.

Request Support and Get Updates Seamlessly

Tikit’s Requestor Portal gives your end users the power to request help and get updates on their outstanding tickets centralized in one easy-to-use web portal.

ITSM Built for the Microsoft Ecosystem

Automate business processes across the Microsoft cloud by integrating Tikit with your existing Microsoft technology.

  • Manage ITSM processes like Incidents, Service Requests and Changes in Microsoft Teams.

  • Access Intune features and data from the Tikit web interface.

  • Map users, teams and permissions from Microsoft 365 into Tikit.

  • View live reporting data in Excel and view dashboards in Power BI.

  • Orchestrate tasks with Ticket Lifecycles and Power Automate Connector.

Support Employees How They Work, Where They Work, With Tikit.


We’re Committed to Your Microsoft Technology Investment

Reduce risk and simplify user administration by implementing a Microsoft Teams ticketing system that integrates seamlessly with your Microsoft 365 technology.

Resources and Blogs

In a World of Evolving Technology, Trust the Experts

As Microsoft Service Management experts and a Microsoft Gold partner, we’re passionate about all things Microsoft and service desk. Stay up to date on the latest news, trends and innovations with our blogs and resources.

A Video Guide to Working in the Tikit Web Portal

Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to
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A Video Guide to Ticketing in Microsoft Teams

Microsoft Teams is where your employees already communicate and collaborate, therefore it makes sense to centralize ticketing in Teams as
Read More →

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