Plans Designed to Meet Your
Organizational Ticketing Needs

Get Started with a Free 14-day Trial of Microsoft 365 Service Desk
Monthly
Annual
(save 20%)

Microsoft Teams Ticketing

$16 / agent / month

Minimum of 3 Agents

PAID ANNUALLY

Easily convert chats and emails into
trackable, workable tickets in Teams.

Microsoft 365 Service Desk

$24 / agent / month

Minimum of 3 Agents

PAID ANNUALLY

Mature support processes with advanced service desk features and M365 integrations.

* For organizations with more than 10 agents, please contact sales or schedule a meeting to learn about our volume discounting.

Compare Product Features

  • Microsoft Teams Ticketing
  • Most Popular
    Microsoft 365 Service Desk
Features & Functionality Microsoft Teams Ticketing
Most Popular
Microsoft 365 Service Desk
Features & Functionality
Number of Agents Included10*10*
Unlimited End Users / Requesters
Number of Teams to Add Tikit to1Unlimited
Ticket Creation from Teams Chat
Ticket Creation from Outlook Email
Ticket Creation on Behalf of Any User
Tikit Virtual Agent
AI Ticket Deflection
Teams & Outlook Notifications
Teams Meeting Integration
Ticket Attachments
Custom Categories
Custom Statuses
Ticket Templates
Basic Automations
Dedicated Analyst Web App
End User Self-Service Web Portal
Teams iOS and Android App Compatible
Basic Reporting
Single Sign-On
Onboarding Specialist
US-Based Chat and Email Support
Support Groups
Dedicated Customer Success Manager
Ticket Types
Advanced Automations
Full API Access
Intune Connector
Power Automate Connector
Power BI Connector
SLAs
Ticket Merging
Related Tickets
Surveys
Multiple Departments
Approvals
Add To TeamsStart 14-Day Trial

Frequently Asked Questions

Yes, a fully comprehensive demo is here.
Yes, we offer a fully functional trial for 14 days with no credit card. Add to Teams in minutes.

Agents: There is a limit of 10 agents allowed to work tickets at the listed price. For organizations with more than 10 agents, please contact sales or schedule a meeting to learn about our volume discounting.

End Users: There are no limits on end users requesting support through the Tikit Virtual Agent.

Yes, you can change plans and/or subscription terms easily within the billing section of the Tikit web UI.
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions.
Tikit works where you work. Tickets can easily be created on someone’s behalf from a Teams chat, directly in Tikit or from an email. Outlook email would be the best option for end users not actively using Teams.

Experience Tikit Today

Start your free 14-day fully functional trial. No credit card required.