Plans Designed to Meet Your Organizational ITSM Needs

Microsoft Teams Ticketing

Starts at $24 USD
per agent/month

Billed Annually

Easily convert chats and emails into trackable, workable tickets in Teams.


Microsoft 365
Service Desk

Starts at $37 USD
per agent/month

Billed Annually

Mature support processes with advanced service desk features and M365 integrations.

Microsoft 365

Starts at $47 USD
per agent/month

Billed Annually

Centralize business processes and standardize company-wide service delivery in M365.

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All plans bill annually upfront. Calculated prices above are shown in USD. If you need more than 200 agent licenses, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 ITSM

Compare Product Features

  • Microsoft Teams Ticketing
  • Microsoft 365 Service Desk
  • Most Popular
    Microsoft 365
Features & Functionality Microsoft Teams TicketingMicrosoft 365 Service Desk
Most Popular
Microsoft 365
Features & Functionality
Unlimited End Users / Requesters
Number of Teams to Add Tikit to1UnlimitedUnlimited
Tikit Virtual Agent
Ticket Creation from Teams Chat
Ticket Creation on Behalf of Any User
Teams & Outlook Notifications
Teams Meeting Integration
Ticket Attachments
Teams iOS & Android App Compatible
Role-Based Security
Single Sign-On
Custom Categories
Support Groups
Language Localization
Basic Reporting
Onboarding Specialist
24x7 Access to Knowledge Base
Chat & Email Support
Tikit Agent Portal
Tikit Requestor Portal
Ticket Creation from Outlook Email
Scheduled Automations
Multi-Department Support
AI-Powered Ticket Deflection
Ticket Templates
Ticket Types
Tasks & Approvals
Custom Views
Custom Statuses
Service Level Agreements
Full API Access
Power BI Advanced Reporting
Intune Device Management
Real Time Excel Sync
Ticket Lifecycles
AI-Powered Service Catalogue
My Work & My Group Work
Notification Center
Multi-Department Mailboxes
Collaborators & Affected Users
Custom Forms
Related Tickets
Ticket Merging
Satisfaction Surveys
Tags & Filters
Power Automate Integration
Azure Logic Apps
Add To TeamsStart 14-Day TrialBuy Now

Get Setup for Success, Free!

Setting up SaaS software is easy these days, but there’s something different about an IT Service Management platform. It’s not just about features. An ITSM solution is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!

Frequently Asked Questions

Yes, a fully comprehensive demo video is here. If you would like to schedule a 1:1 live demo of Tikit, you can do so here 

Yes, we offer a fully functional trial of Tikit’s ITSM plan for 14days with no credit card. Add to Teams in minutes. 

Tikit is available on a per agent basis and there is no minimum or maximum number of agents you can have.  There is no limit or charge for end users. (Those who are only submitting requests, rather than working tickets). 

Tikit is available in three annual plan options with varying levels of features based on your needs. There are volume discounts built into the pricing model that increase as more agents are purchased and we do offer multi-year discounts. Please refer to the pricing calculator on the Tikit pricing page for the exact cost for your desired plan and number of agents and email to enquire about our multi-year discounts.  

The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. Tikit Virtual Agent is a separate application in Microsoft Teams and is provisioned separately in AppSource here. There is no additional charge to use Tikit Virtual Agent. 

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