Plans Designed to Meet Your
Organizational Ticketing Needs


Purchase an annual M365 Service Desk plan by 5/15/2023 and get automatically upgraded to our upcoming M365 ITSM plan in July. If you have any questions please email

Microsoft Teams Ticketing

Starts at $16 USD
per agent/month

Minimum of 3 Agents

Billed Annually
20% Off Annual Plans

Easily convert chats and emails into trackable, workable tickets in Teams.


Microsoft 365
Service Desk

Starts at $24 USD
per agent/month

Minimum of 3 Agents

Billed Annually
20% Off Annual Plans

Mature support processes with advanced service desk features and M365 integrations.

Microsoft 365

Starts at $34 USD
per agent/month

Minimum of 3 Agents

Billed Annually

Centralize business processes and standardize company-wide service delivery in M365.

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A minimum of 3 agents is required. Annual plans billed upfront. Calculated prices above are shown in USD.
If you have more than 50 agents, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 Service Desk

Compare Product Features

  • Microsoft Teams Ticketing
  • Microsoft 365 Service Desk
  • Most Popular
    Microsoft 365 ITSM
Features & Functionality Microsoft Teams TicketingMicrosoft 365 Service Desk
Most Popular
Microsoft 365 ITSM
Features & Functionality
Unlimited End Users / Requesters
Number of Teams to Add Tikit to1UnlimitedUnlimited
Tikit Virtual Agent
Ticket Creation from Teams Chat
Ticket Creation on Behalf of Any User
Teams & Outlook Notifications
Teams Meeting Integration
Ticket Attachments
Teams iOS & Android App Compatible
Role-Based Security
Single Sign-On
Custom Categories
Support Groups
Language Localization
Basic Reporting
Onboarding Specialist
24x7 Access to Knowledge Base
Chat & Email Support
Tikit Agent Portal
Tikit Requestor Portal
Ticket Creation from Outlook Email
Scheduled Automations
Multi-Department Support
AI-Powered Ticket Deflection
Ticket Templates
Ticket Types
Tasks & Approvals
Custom Views
Custom Statuses
Service Level Agreements
Full API Access
Power BI Advanced Reporting
Intune Device Management
Real Time Excel Sync
Ticket Lifecycles
AI-Powered Service Catalogue
My Work & My Group Work
Notification Center
Collaborators & Affected Users
Coming Soon!
Custom Forms
Related Tickets
Ticket Merging
Satisfaction Surveys
Tags & Filters
Power Automate Integration
Azure Monitor Integration
Coming Soon!
Add To TeamsStart 14-Day TrialBuy Now

Get Setup for Success, Free!

Setting up SaaS software is easy these days, but there’s something different about a Service Desk. It’s not just about features. A Service Desk is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!

Frequently Asked Questions

Yes, a fully comprehensive demo is here.

Yes, we offer a fully functional trial of our M365 ITSM plan for 14 days with no credit card. Add to Teams in minutes. Additionally, we are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup and configuration call today. 

There is no limit on the number of seats, however there is a minimum of three agents required. Each Tikit subscription is customized based on your organizational needs. We offer three different plans with varying functionality as well as monthly or annual terms. You pay per agent, with discounts available the more seats you purchase. Check out pricing options on our pricing page here. There is no cost for end users solely submitting requests into Tikit.

Yes, you can change plans and/or subscription terms easily within the billing section of the Tikit web UI. Reference this KB article if you need help updating billing.  

The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. 

Experience Tikit Today

Start your free 14-day fully functional trial. No credit card required.