Plans Designed to Meet Your
Organizational Ticketing Needs
Monthly
Annual
Purchase an annual M365 Service Desk plan by 5/15/2023 and get automatically upgraded to our upcoming M365 ITSM plan in July. If you have any questions please email team@tikit.ai.
Microsoft Teams Ticketing
Starts at $16 USD
per agent/month
Minimum of 3 Agents
Billed Annually
20% Off Annual Plans
Easily convert chats and emails into trackable, workable tickets in Teams.
- Tikit in Teams
- Tikit Virtual Agent in Teams
- Ticket Creation from Teams Chat
- Ticket Creation in Teams
- Teams Notifications
- Teams iOS & Android Compatible
- Role-Based Security
- Single Sign-On
- Add Tikit to One Team
- Custom Categories
- Support Groups
- Language Localization
- Basic Reporting
- 24x7 Access to Knowledge Base
- Chat & Email Support
Microsoft 365
Service Desk
Starts at $24 USD
per agent/month
Minimum of 3 Agents
Billed Annually
20% Off Annual Plans
Mature support processes with advanced service desk features and M365 integrations.
- Everything in Teams Ticketing Plus…
- Tikit Agent Portal
- Tikit Requestor Portal
- Ticket Creation from Email
- Scheduled Automations
- Add Tikit to Unlimited Teams
- Multi-Department Support
- AI-Powered Ticket Deflection (KB)
- Ticket Templates
- Ticket Types
- Tasks & Approvals
- Custom Views
- Custom Statuses
- Service Level Agreements
- Microsoft 365 Integrations:
-
- Power BI Advanced Reporting
- Intune Device Management
- Real Time Excel Sync
Microsoft 365
ITSM
Starts at $34 USD
per agent/month
Minimum of 3 Agents
Billed Annually
Centralize business processes and standardize company-wide service delivery in M365.
- Everything in M365 Service Desk Plus…
- Ticket Lifecycles
- AI-Powered Service Catalog
- My Work & My Group Work
- Notification Center
- Collaborators & Affected Users (Coming Soon!)
- Custom Forms
- Relating Tickets
- Merging Tickets
- Satisfaction Surveys
- Tags & Filters
- Microsoft 365 Integrations:
-
- Power Automate Integration
- Azure Monitor Integration
(Coming Soon!)
If you have more than 50 agents, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 Service Desk
Compare Product Features
Get Setup for Success, Free!
Setting up SaaS software is easy these days, but there’s something different about a Service Desk. It’s not just about features. A Service Desk is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!
Frequently Asked Questions
Can I See a Demo of Tikit?
Do You Offer a Free Trial of Tikit?
Yes, we offer a fully functional trial of our M365 ITSM plan for 14 days with no credit card. Add to Teams in minutes. Additionally, we are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup and configuration call today.
Is There a Limit on the Number of Seats I Can Have on Tikit?
There is no limit on the number of seats, however there is a minimum of three agents required. Each Tikit subscription is customized based on your organizational needs. We offer three different plans with varying functionality as well as monthly or annual terms. You pay per agent, with discounts available the more seats you purchase. Check out pricing options on our pricing page here. There is no cost for end users solely submitting requests into Tikit.
Can I Change My Plan After Purchase?
Yes, you can change plans and/or subscription terms easily within the billing section of the Tikit web UI. Reference this KB article if you need help updating billing.
What is the Tikit Virtual Agent?
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions.
