- Most PopularMicrosoft Teams Ticketing
- Microsoft 365 Service Desk
Features & Functionality |
Most Popular
Microsoft Teams Ticketing | Microsoft 365 Service Desk |
Features & Functionality | ||
Unlimited End Users / Requesters | ||
Ticket Creation from Teams Chat | ||
Ticket Creation from Outlook Email | ||
Ticket Creation on Behalf of Any User | ||
Tikit Virtual Agent | ||
AI Ticket Deflection | ||
Teams & Outlook Notifications | ||
Teams Meeting Integration | ||
Ticket Attachments | ||
Custom Categories | ||
Custom Statuses | ||
Ticket Templates | ||
Basic Automations | ||
Dedicated Analyst Web App | ||
End User Self-Service Web Portal | ||
Teams iOS and Android App Compatible | ||
Basic Reporting | ||
Single Sign-On | ||
Onboarding Specialist | ||
US-Based Chat and Email Support | ||
Support Groups | ||
Dedicated Customer Success Manager | ||
Ticket Types | ||
Advanced Automations | ||
Full API Access | ||
Intune Connector | ||
Power Automate Connector | ||
Power BI Connector | ||
SLAs Coming Soon | ||
Ticket Merging Coming Soon | ||
Related Tickets Coming Soon | ||
Approvals Coming Soon | ||
Surveys Coming Soon | ||
Multiple Departments Coming Soon | Add To Teams | Start 14-Day Trial |