Plans Designed to Meet Your
Organizational ITSM Needs
Microsoft Teams Ticketing
Starts at $24 USD
Easily convert chats and emails into trackable, workable tickets in Teams.
Starts at $37 USD
Mature support processes with advanced service desk features and M365 integrations.
Starts at $47 USD
Centralize business processes and standardize company-wide service delivery in M365.
If you have more than 200 agents, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 ITSM
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Get Setup for Success, Free!
Setting up SaaS software is easy these days, but there’s something different about a Service Desk. It’s not just about features. A Service Desk is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!
Frequently Asked Questions
Yes, we offer a fully functional trial of our M365 ITSM plan for 14 days with no credit card. Add to Teams in minutes.
Tikit is available on a per agent basis there is no maximum to number of agents you can have. There is no limit or charge for end users who are only submitting requests, rather than working tickets.
Yes, you can change plans and/or agent count easily within the billing section of the Tikit web UI. If you need help on how to update billing, check out this help article here.
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. Tikit Virtual Agent is a separate application in Microsoft Teams and is provisioned separately in AppSource here. There is no additional charge to use Tikit Virtual Agent.