Plans Designed to Meet Your
Organizational Ticketing Needs
Get Started with a Free 14-day Trial of Microsoft 365 Service Desk
Monthly
Annual
(save 20%)
Microsoft Teams Ticketing
$16 / agent / month
Minimum of 3 Agents
PAID ANNUALLY
Easily convert chats and emails into
trackable, workable tickets in Teams.
trackable, workable tickets in Teams.
- Unlimited End Users & Up to 10 Agents*
- Add Tikit to One Team
- Ticket Creation from Teams Chat
- Ticket Creation from Email
- AI Powered Ticket Deflection
- Custom Statuses and Categories
- Ticket Templates
- Basic Reporting
- Support Groups
- Single Sign-On
- Onboarding Specialist
- U.S. Based Chat & Email Support
Microsoft 365 Service Desk
$24 / agent / month
Minimum of 3 Agents
PAID ANNUALLY
Mature support processes with advanced service desk features and M365 integrations.
- Everything in Teams Ticketing Plus…
- Add Tikit to Unlimited Teams
- Advanced Automations
- Full API Access
- Intune Connector
- Power Automate Connector
- Power BI Connector
- SLAs
- Surveys
- Multiple Departments
- Dedicated Customer Success Manager
- Approvals
* For organizations with more than 10 agents, please contact sales or schedule a meeting to learn about our volume discounting.
Compare Product Features
Frequently Asked Questions
Can I see a demo of Tikit?
Yes, a fully comprehensive demo is here.
Do you offer a free trial of Tikit?
Yes, we offer a fully functional trial for 14 days with no credit card. Add to Teams in minutes.
Is there a limit on the number of seats I can have on Tikit?
Agents: There is a limit of 10 agents allowed to work tickets at the listed price. For organizations with more than 10 agents, please contact sales or schedule a meeting to learn about our volume discounting.
End Users: There are no limits on end users requesting support through the Tikit Virtual Agent.
Can I change my plan after purchase?
Yes, you can change plans and/or subscription terms easily within the billing section of the Tikit web UI.
What is the Tikit Virtual Agent?
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions.
If a user does not use Teams, can they still get support via Tikit?
Tikit works where you work. Tickets can easily be created on someone’s behalf from a Teams chat, directly in Tikit or from an email. Outlook email would be the best option for end users not actively using Teams.
Experience Tikit Today
Start your free 14-day fully functional trial. No credit card required.
