Plans Designed to Meet Your
Organizational ITSM Needs

Microsoft Teams Ticketing

Starts at $24 USD
per agent/month

Billed Annually

Easily convert chats and emails into trackable, workable tickets in Teams.

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Microsoft 365
Service Desk

Starts at $37 USD
per agent/month

Billed Annually

Mature support processes with advanced service desk features and M365 integrations.

Microsoft 365
ITSM

Starts at $47 USD
per agent/month

Billed Annually

Centralize business processes and standardize company-wide service delivery in M365.

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All plans billed annually upfront. Calculated prices above are shown in USD.
If you have more than 200 agents, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 ITSM

Compare Product Features

  • Microsoft Teams Ticketing
  • Microsoft 365 Service Desk
  • Most Popular
    Microsoft 365
    ITSM
Features & Functionality Microsoft Teams TicketingMicrosoft 365 Service Desk
Most Popular
Microsoft 365
ITSM
Features & Functionality
$
/year
Unlimited End Users / Requesters
Number of Teams to Add Tikit to1UnlimitedUnlimited
Tikit Virtual Agent
Ticket Creation from Teams Chat
Ticket Creation on Behalf of Any User
Teams & Outlook Notifications
Teams Meeting Integration
Ticket Attachments
Teams iOS & Android App Compatible
Role-Based Security
Single Sign-On
Custom Categories
Support Groups
Language Localization
Basic Reporting
Onboarding Specialist
24x7 Access to Knowledge Base
Chat & Email Support
Tikit Agent Portal
Tikit Requestor Portal
Ticket Creation from Outlook Email
Scheduled Automations
Multi-Department Support
AI-Powered Ticket Deflection
Ticket Templates
Ticket Types
Tasks & Approvals
Custom Views
Custom Statuses
Service Level Agreements
Full API Access
Power BI Advanced Reporting
Intune Device Management
Real Time Excel Sync
Ticket Lifecycles
AI-Powered Service Catalogue
My Work & My Group Work
Notification Center
Multi-Department Mailboxes
Collaborators & Affected Users
Custom Forms
Related Tickets
Ticket Merging
Satisfaction Surveys
Tags & Filters
Power Automate Integration
Azure Logic Apps
Add To TeamsStart 14-Day TrialBuy Now

Get Setup for Success, Free!

Setting up SaaS software is easy these days, but there’s something different about a Service Desk. It’s not just about features. A Service Desk is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!

Frequently Asked Questions

Yes, a fully comprehensive demo video is here. If you would like to schedule a 1:1 live demo of Tikit, you can do so here 

Yes, we offer a fully functional trial of our M365 ITSM plan for 14 days with no credit card. Add to Teams in minutes. 

Tikit is available on a per agent basis  there is no maximum to number of agents you can have There is no limit or charge for end users who are only submitting requests, rather than working tickets. 

Yes, you can change plans and/or agent count easily within the billing section of the Tikit web UI. If you need help on how to update billing, check out this help article here. 

The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. Tikit Virtual Agent is a separate application in Microsoft Teams and is provisioned separately in AppSource here. There is no additional charge to use Tikit Virtual Agent. 

Experience Tikit Today

Start your free 14-day fully functional trial. No credit card required.