Plans Designed to Meet Your
Organizational ITSM Needs
Microsoft Teams Ticketing
Starts at $24 USD
per agent/month
Billed Annually
Easily convert chats and emails into trackable, workable tickets in Teams.
- Tikit in Teams
- Tikit Virtual Agent in Teams
- Ticket Creation from Teams Chat
- Ticket Creation in Teams
- Teams Notifications
- Teams iOS & Android Compatible
- Role-Based Security
- Single Sign-On
- Add Tikit to One Team
- Custom Categories
- Support Groups
- Language Localization
- Basic Reporting
- 24x7 Access to Knowledge Base
- Chat & Email Support
Microsoft 365
Service Desk
Starts at $37 USD
per agent/month
Billed Annually
Mature support processes with advanced service desk features and M365 integrations.
- Teams Ticketing Plus…
- Tikit Agent Portal
- Tikit Requestor Portal
- Ticket Creation from Email
- Scheduled Automations
- Add Tikit to Unlimited Teams
- Multi-Department Support
- AI-Powered Ticket Deflection (KB)
- Ticket Templates
- Ticket Types
- Tasks & Approvals
- Custom Views
- Custom Statuses
- Service Level Agreements
- Microsoft Cloud Integrations:
-
- Power BI Advanced Reporting
- Intune Device Management
- Real Time Excel Sync
Microsoft 365
ITSM
Starts at $47 USD
per agent/month
Billed Annually
Centralize business processes and standardize company-wide service delivery in M365.
- M365 Service Desk Plus…
- Ticket Lifecycles
- AI-Powered Service Catalog
- My Work & My Group Work
- Notification Center
- Multi-Department Mailboxes
- Collaborators & Affected Users
- Custom Forms
- Relating Tickets
- Merging Tickets
- Satisfaction Surveys
- Tags & Filters
- Microsoft Cloud Integrations:
-
- Power Automate Integration
- Azure Logic Apps
If you have more than 200 agents, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 ITSM
Compare Product Features
Get Setup for Success, Free!
Setting up SaaS software is easy these days, but there’s something different about a Service Desk. It’s not just about features. A Service Desk is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!
Frequently Asked Questions
Do You Offer a Free Trial of Tikit?
Yes, we offer a fully functional trial of our M365 ITSM plan for 14 days with no credit card. Add to Teams in minutes.
Is There a Limit on the Number of Seats I Can Have on Tikit?
Tikit is available on a per agent basis there is no maximum to number of agents you can have. There is no limit or charge for end users who are only submitting requests, rather than working tickets.
Can I Change My Plan After Purchase?
Yes, you can change plans and/or agent count easily within the billing section of the Tikit web UI. If you need help on how to update billing, check out this help article here.
What is the Tikit Virtual Agent?
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. Tikit Virtual Agent is a separate application in Microsoft Teams and is provisioned separately in AppSource here. There is no additional charge to use Tikit Virtual Agent.
