Plans Designed to Meet Your Organizational ITSM Needs
Microsoft Teams Ticketing
Starts at $24 USD
per agent/month
Billed Annually
Easily convert chats and emails into trackable, workable tickets in Teams.
- Tikit in Teams
- Tikit Virtual Agent in Teams
- Ticket Creation from Teams Chat
- Ticket Creation in Teams
- Teams Notifications
- Teams iOS & Android Compatible
- Role-Based Security
- Single Sign-On
- Add Tikit to One Team
- Custom Categories
- Support Groups
- Language Localization
- Basic Reporting
- 24x7 Access to Knowledge Base
- Chat & Email Support
Microsoft 365
Service Desk
Starts at $37 USD
per agent/month
Billed Annually
Mature support processes with advanced service desk features and M365 integrations.
- Teams Ticketing Plus…
- Tikit Agent Portal
- Tikit Requestor Portal
- Ticket Creation from Email
- Scheduled Automations
- Add Tikit to Unlimited Teams
- Multi-Department Support
- AI-Powered Ticket Deflection (KB)
- Multi-Response KB Articles
- Ticket Templates
- Ticket Types
- Tasks & Approvals
- Custom Views
- Custom Statuses
- Service Level Agreements
- Microsoft Cloud Integrations:
-
- AI Cognitive Services
- Intune Device Management
- Power BI Advanced Reporting
- Real Time Excel Sync
Microsoft 365
ITSM
Starts at $47 USD
per agent/month
Billed Annually
Centralize business processes and standardize company-wide service delivery in M365.
- M365 Service Desk Plus…
- AI-Powered Service Catalog
- Ticket Lifecycles
- Templates w/ Custom Forms
- Multi-Response Custom Forms
- Notification Center
- Multi-Department Mailboxes
- My Work & My Group Work
- Collaborators & Affected Users
- Relating Tickets
- Merging Tickets
- Satisfaction Surveys
- Tags & Filters
- Microsoft Cloud Integrations:
-
- Power Automate Integration
- Azure Logic Apps
- OpenAI Integration
(Coming Soon)
Get Started with a Free 14-day Trial of Microsoft 365 ITSM
Compare Product Features
Get Setup for Success, Free!
Setting up SaaS software is easy these days, but there’s something different about an IT Service Management platform. It’s not just about features. An ITSM solution is a vital part of a company’s infrastructure and processes. At Tikit, we’re committed to helping you realize the value of your Service Desk with free setup!
Frequently Asked Questions
Do You Offer a Free Trial of Tikit?
Yes, we offer a fully functional trial of Tikit’s ITSM plan for 14–days with no credit card. Add to Teams in minutes.
Is There a Limit on the Number of Seats I Can Have on Tikit?
Tikit is available on a per agent basis and there is no minimum or maximum number of agents you can have. There is no limit or charge for end users. (Those who are only submitting requests, rather than working tickets).
Are There Discounts Available for Tikit Subscriptions?
Tikit is available in three annual plan options with varying levels of features based on your needs. There are volume discounts built into the pricing model that increase as more agents are purchased and we do offer multi-year discounts. Please refer to the pricing calculator on the Tikit pricing page for the exact cost for your desired plan and number of agents and email team@tikit.ai to enquire about our multi-year discounts.
What is the Tikit Virtual Agent?
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. Tikit Virtual Agent is a separate application in Microsoft Teams and is provisioned separately in AppSource here. There is no additional charge to use Tikit Virtual Agent.
Experience Tikit, Free Today
Start your free 14-day fully functional trial in minutes. No credit card required.
