Blog & Resources

Reduce Paperwork in Your Ticketing Process with Tikit Templates

Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk …

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What Pairs Best with New Technology? Good Management Practices

One thing that doesn’t change from year-to-year is the pursuit of new technology to support business and individual achievement. Thankfully, product experts, tech analysts, reporters …

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Improve Your Microsoft Teams experience

How to Improve Your Microsoft Teams Experience

Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality.  But if you’re like …

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2021 Recap: Top Tikit Features to Improve Productivity

We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, …

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Tikit shares 5 things to know about Microsoft Teams

MS Teams 101: 5 Things to Know About Microsoft Teams

Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and …

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Tikit template

New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing

When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket …

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Improve the Way You Search, Filter, Triage and Manage Ticket History

Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …

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How Should You Set Up and Organize Microsoft Teams?

Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But …

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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021

Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered …

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Tikit Web App: Organize IT Service Desk Work the Way You Want

There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is …

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Microsoft Teams ticketing system_tech support

6 Things You Should Know About a Microsoft Teams Ticketing System

Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It …

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Tikit AI deflection_photo by Prostock-studio

Hey Tech Support: Use AI Deflection to Do More, With Time to Chat

AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.

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