Blog & Resources

Create Custom Dashboards with Help Desk Data. Here’s How.

This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for …

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Tikit's Ticket Dashboard using Power BI

How to Create a Ticketing Dashboard in Microsoft Teams using Power BI

This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist …

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Improve Employee Experience Using a Microsoft Teams Ticketing System

Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …

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support ticket

How to Relieve Your Support Ticket Backlog

If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you out.

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Microsoft Teams supports hybrid work, image by sitthiphong

The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams

Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how …

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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive

Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that …

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share screenshots, photo by artinspiring

Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving

Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is …

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ticketing system

What Is a Conversational Ticketing System?

There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help …

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ticket management system

Ticket Management System: A Beginner’s Guide

You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average …

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Microsoft Teams Evolves into Platform, Supports App Integrations

With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …

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help desk ticketing systems

Help Desk Ticketing Systems: An Explanation for Non-Techies

Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …

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AI ticket deflection

How AI-Based Ticket Deflection Can Encourage Self-Service Support

Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …

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