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A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024!   This prestigious accolade is a testament to our …
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Cireson Recognized on Inc.’s Annual List of Best Workplaces for 2024
SAN DIEGO, Calif., June 18, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, has been named to Inc.’s …
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Tikit Virtual Agent Expands Capabilities with Multiple KB Responses 
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit …
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Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
Read More →
Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The …
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Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement
SAN DIEGO, Calif., May 20, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announces another successful completion …
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To filter by topic select a category below:

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  • Artificial Intelligence
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  • Teams Ticketing
All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024!   This prestigious accolade is a testament to our …
Read More →
Tikit Virtual Agent Expands Capabilities with Multiple KB Responses 
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit …
Read More →
Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
Read More →
Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The …
Read More →
The Power of Reporting in IT Service Management: A Guide to Demonstrating Success and Measuring Performance
The Importance of Reporting in IT Service Management  In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and …
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Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, …
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To filter by topic select a category below:

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  • Artificial Intelligence
  • IT Service Desk
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  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
A Video Guide to ITIL Best Practices in Tikit
The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and …
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A Video Guide to Multi-Departments in Tikit
Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to …
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A Video Guide to How Users Work in Tikit
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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A Video Guide to Working in the Tikit Web Portal
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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A Video Guide to Ticketing in Microsoft Teams
Microsoft Teams is where your employees already communicate and collaborate, therefore it makes sense to centralize ticketing in Teams as well. Tikit is a Microsoft-aligned …
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The Definitive Guide to Conversational Ticketing in Microsoft Teams
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To filter by topic select a category below:

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All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
Read More →
Microsoft Expert Community Sessions: Karoliina Kettukari & Amanda Sterner
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Microsoft Expert Community Sessions: Jasper Oosterveld
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Microsoft Expert Community Sessions: João Ferreira
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Microsoft Expert Community Sessions: Giuliano De Luca
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Tikit Webinar: Turbocharge Business Processes with Power Automate
This is a recording from the Tikit webinar held on February 6, 2024. In this webinar, the team discusses the latest updates to the Power …
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To filter by topic select a category below:

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  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
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  • Reporting + Analytics
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Southwest Bank Case Study
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident …
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TLC Marketing Case Study
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident …
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98 Ventures Case Study
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident …
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To filter by topic select a category below:

  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
Cireson Recognized on Inc.’s Annual List of Best Workplaces for 2024
SAN DIEGO, Calif., June 18, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, has been named to Inc.’s …
Read More →
Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement
SAN DIEGO, Calif., May 20, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announces another successful completion …
Read More →
Tikit by Cireson Available on Microsoft AppSource and Teams Store
SAN DIEGO, California, USA — February 27, 2024 — Tikit by Cireson, conversational ticketing built for Microsoft Teams, is available on Microsoft AppSource, an online …
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Tikit by Cireson to Exhibit at Experts Live Europe, Showcasing Ticketing for Microsoft Teams
SAN DIEGO, September 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, will exhibit this month at Experts Live …
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Cireson Achieves SOC 2 Type 2 Compliance for Tikit
SAN DIEGO, Calif., July 24, 2023 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced that it has …
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Cireson Announces Their New Enterprise Level Plan for Cloud-Based Service Desk Tikit
SAN DIEGO, July 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced the release of their new …
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