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Tikit Multi-Department feature
Introducing Tikit Multi-Department: Efficient Coordination in Teams

Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.

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Tikit: engaging employees
3 Data-Backed Leadership Tips for Engaged, Productive Employees

Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work Trend Index report that produce business results and a productive workforce.

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Top IT Service Desk Pain Points and How Tikit Solves Them

  Experience all that Tikit has to offer, free for 14-days.

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conversational ticketing with Tikit
How Conversational Ticketing Manages End User Expectations

There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication …

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Why your service desk should be in Microsoft Teams
Why Your Service Desk Needs to Be in Microsoft Teams

Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft …

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create service desk workflows with Tikit's new Power Automate connector
Create Service Desk Workflows with Tikit’s New Power Automate Connector

How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in …

Read More →

To filter by topic select a category below:

  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
Tikit: engaging employees
3 Data-Backed Leadership Tips for Engaged, Productive Employees

Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work Trend Index report that produce business results and a productive workforce.

Read More →
conversational ticketing with Tikit
How Conversational Ticketing Manages End User Expectations

There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication …

Read More →
Why your service desk should be in Microsoft Teams
Why Your Service Desk Needs to Be in Microsoft Teams

Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft …

Read More →
create service desk workflows with Tikit's new Power Automate connector
Create Service Desk Workflows with Tikit’s New Power Automate Connector

How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in …

Read More →
Service Desk
Why Microsoft Is the Perfect Place for Your Service Desk

One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to …

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ticket analysis using excel with Tikit
Get Set Up for Ticket Analysis Using Excel (and Power BI)

When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you …

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