leaders supporting hybrid work

4 Ways Managers Can Support Hybrid Work Employees

Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …

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Tikit: Microsoft Teams and video conference

What Are the Benefits of Video Conferencing?

Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …

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Tikit features improving employee experience

Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing

IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …

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Microsoft Teams videoconference

7 Tips for Using Communication Platforms for Business Meetings

After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. …

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Tikit service desk evolution

What is the Current Stage of Your IT Service Desk?

Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …

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Tikit and Microsoft Teams increases employee productivity

7 Ways That Tikit (with MS Teams) Increases Employee Productivity

The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was …

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Tikit Features Spotlight: Intune, Email Ticketing, Ticket Types & Advanced Integrations

Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, …

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Microsoft Teams

Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines

Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …

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Tikit_office space and hybrid work

Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair

Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …

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Tikit, a Microsoft Teams service desk solution

What Are the Benefits of a Microsoft Teams Ticketing System?

More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …

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Time saving Tikit features

Tikit Feature Update: Save Time Using Bulk Edit, Ticket Types and User UI

Your ideas and feedback spark new feature development at Tikit, and we’re rolling out new options that support efficient ticket management, data collection and end …

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Tikit Q1 webinar

Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs

You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …

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