Experience Teams Ticketing Today
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Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
June 7, 2024
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit …
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Streamline Your DevOps with Tikit and Azure DevOps Integration
May 30, 2024
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can …
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Tikit’s New Notification Center Gives Users More Control Over Teams Messages
May 27, 2024
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The …
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Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement
May 20, 2024
SAN DIEGO, Calif., May 20, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announces another successful completion …
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Microsoft Expert Community Sessions: Karoliina Kettukari & Amanda Sterner
May 20, 2024
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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The Power of Reporting in IT Service Management: A Guide to Demonstrating Success and Measuring Performance
April 23, 2024
The Importance of Reporting in IT Service Management In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and …
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Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
April 9, 2024
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, …
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Tikit’s Power Automate Connector Gets an Upgrade
March 28, 2024
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating …
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Tikit’s New File Attachment Enhancements Improve the User Experience
March 27, 2024
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While …
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Maximizing Efficiency: The Benefits of Automation in IT Service Management Explained
March 18, 2024
Introduction to Automation in IT Service Management In today’s fast-paced and technology-driven world, the effective management of IT services is crucial for the success of …
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The Impact of ITSM Solutions on the Employee Experience
February 28, 2024
In today’s fast-paced business environment, Information Technology Service Management (ITSM) plays a crucial role in ensuring the smooth operation of IT services within an organization. …
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Boosting Business Productivity: The Top 10 Microsoft Teams Apps You Need to Know
February 21, 2024
Discover the top 10 Microsoft Teams apps that can supercharge your business productivity! From project management to communication tools, this article will explore the must-have …
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Top IT Service Desk Pain Points and How Tikit Solves Them
September 29, 2022
Experience all that Tikit has to offer, free for 14-days.
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Microsoft Expert Community Sessions: Giuliano De Luca
February 20, 2024
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Tikit Webinar: Turbocharge Business Processes with Power Automate
February 6, 2024
This is a recording from the Tikit webinar held on February 6, 2024. In this webinar, the team discusses the latest updates to the Power …
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Microsoft Expert Community Sessions: Sara Fennah
January 23, 2024
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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A Video Guide to ITIL Best Practices in Tikit
December 18, 2023
The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and …
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A Video Guide to Multi-Departments in Tikit
December 13, 2023
Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to …
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A Video Guide to How Users Work in Tikit
December 7, 2023
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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Cireson Announces Their New Enterprise Level Plan for Cloud-Based Service Desk Tikit
July 18, 2023
SAN DIEGO, July 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced the release of their new …
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