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How to Use Power Automate Easily with Copilot Integration
Understanding Power Automate and Copilot  Introduction to Power Automate  Power Automate is a powerful automation tool that allows users to create workflows to automate repetitive …
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Microsoft Expert Community Sessions: Sara Fennah
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Compliance Milestone: Completion of HIPAA and GDPR Compliance Efforts
In today’s technically driven world, security and compliance must be at the forefront for all organizations. According to a 2023 report from The Thomas Reuters …
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A Video Guide to ITIL Best Practices in Tikit
The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and …
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Why Employees Prefer to Work in Microsoft Teams
In today’s hybrid work environment, employees need a central hub to communicate, collaborate and manage their work efficiently. Microsoft Teams has emerged as a popular …
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A Video Guide to Multi-Departments in Tikit
Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to …
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Understanding the Benefits of IT Service Management (ITSM)
IT Service Management (ITSM) is a critical part of any successful business. It is the process of managing the delivery of IT services to employees …
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Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option …
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Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re …
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Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of …
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Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI …
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Experts Live Europe 2023 Recap: Unveiling the Power of Tikit in Prague
The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center …
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Video: A Microsoft 365 Service Desk
Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it …
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Tikit Webinar: The Future of Microsoft Service Management
This is a recording from the Tikit webinar held on April 18, 2023 in which the Tikit team discusses the Future of Microsoft Service Management. …
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Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the …
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Introducing Tikit Virtual Agent
Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit …
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Tikit Q1 webinar
Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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