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Microsoft Expert Community Sessions: João Ferreira
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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Maximizing Efficiency: The Benefits of Automation in IT Service Management Explained
Introduction to Automation in IT Service Management In today’s fast-paced and technology-driven world, the effective management of IT services is crucial for the success of …
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The Impact of ITSM Solutions on the Employee Experience
In today’s fast-paced business environment, Information Technology Service Management (ITSM) plays a crucial role in ensuring the smooth operation of IT services within an organization. …
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Tikit by Cireson Available on Microsoft AppSource and Teams Store
SAN DIEGO, California, USA — February 27, 2024 — Tikit by Cireson, conversational ticketing built for Microsoft Teams, is available on Microsoft AppSource, an online …
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Boosting Business Productivity: The Top 10 Microsoft Teams Apps You Need to Know
Discover the top 10 Microsoft Teams apps that can supercharge your business productivity! From project management to communication tools, this article will explore the must-have …
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Microsoft Expert Community Sessions: Giuliano De Luca
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft …
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A Video Guide to Reporting in Tikit
With any IT solution implemented in your organization, you want to demonstrate success and report on specific KPIs. With Tikit, reporting is available right out-of-the-box …
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Understanding the Benefits of IT Service Management (ITSM)
IT Service Management (ITSM) is a critical part of any successful business. It is the process of managing the delivery of IT services to employees …
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Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option …
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Introducing Tikit’s Multi-Department Picker: Triaging Made Simple
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re …
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Introducing Tikit’s New Affected Users and Collaborators Features
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of …
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Updates to Power BI and Excel Dashboards: Ticketing, SLAs and Lifecycle
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI …
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- Reporting + Analytics
- Teams Ticketing
Tikit Webinar: The Future of Microsoft Service Management
This is a recording from the Tikit webinar held on April 18, 2023 in which the Tikit team discusses the Future of Microsoft Service Management. …
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Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the …
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Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit …
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Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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