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Reacting to Help Desk Tickets? Take Control with Categorization
February 10, 2022
Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets …
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10 Questions Employees Ask IT, HR and Managers
February 3, 2022
You’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you …
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How to Create and Apply Tikit Templates
January 28, 2022
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you …
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Where Is My Microsoft Teams Recording?
January 26, 2022
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable …
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5 Common Mistakes with Microsoft Teams and How to Avoid Them
January 20, 2022
An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s …
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Reduce Paperwork in Your Ticketing Process with Tikit Templates
January 17, 2022
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk …
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