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ticket categories or triage by M-image
Reacting to Help Desk Tickets? Take Control with Categorization
Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets …
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Tikit mitigates repetitive employee questions
10 Questions Employees Ask IT, HR and Managers
You’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you …
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Tikit ticket queue
How to Create and Apply Tikit Templates
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you …
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Where Is My Microsoft Teams Recording?
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable …
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Microsoft Teams mistakes
5 Common Mistakes with Microsoft Teams and How to Avoid Them
An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s …
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Reduce Paperwork in Your Ticketing Process with Tikit Templates
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk …
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