ELEVATE THE SUPPORT EXPERIENCE

Tikit Virtual Agent, Your End Users’ Solution to all Their Teams Ticketing Needs

For traditional IT support, employees are forced to leave a collaboration platform like Microsoft Teams to use a predefined IT-specific channel for support. They submit generic tickets, are asked to provide more details and then wait for IT to prioritize their request. They often have to break their flow of work to respond and get updates. Not anymore with Tikit Virtual Agent.  

The Tikit Virtual Agent application in Microsoft Teams elevates the end user support experience, automating ticket routing while empowering employees to help themselves with self-serve KB articles. 

Implement an AI-Powered Knowledge Base

Automatically serve up chat-based
KBs using out of the box AI and NLP.

Provide Chatbot Self-Service

Employees can submit tickets and find answers without human interaction.

Gather Info and Route Tickets

Build custom forms and templates for
common tickets and tie them to
KB responses.

Tikit Virtual Agent Features

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Tikit

Agent Platform

Tikit Virtual Agent

End User Application

TIKIT

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TIKIT VIRTUAL AGENT

Does Something Neat

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TIKIT

Does Something Neat

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TIKIT VIRTUAL AGENT

Does Something Neat

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TIKIT

Does Something Neat

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TIKIT VIRTUAL AGENT

Does Something Neat

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Explore Tikit's Premium Features

Unlimited Users
Use Tikit to plan placeholders right how so the pieces fit together.
Easy To Maintain
Use Timeline to plan projects right how the pieces fit together.
User Friendly
Use Tikit to plan placeholders right how so the pieces fit together.
Single Sign-on With Microsoft 365
Use Timeline to plan projects right how the pieces fit together.
Powerful Settings
Use Tikit to plan placeholders right how so the pieces fit together.
Easily Attach Files & Documents
Use Timeline to plan projects right how the pieces fit together.

Easily Download from Microsoft AppSource

Tikit Virtual Agent is the partner application to Tikit. It is intended for end users looking to submit IT requests to Tikit. The application does not work without Tikit provisioned to the IT department.