Tikit Virtual Agent
ELEVATE THE SUPPORT EXPERIENCE
Tikit Virtual Agent, Your End Users’ Solution to all Their Teams Ticketing Needs
For traditional IT support, employees are forced to leave a collaboration platform like Microsoft Teams to use a predefined IT-specific channel for support. They submit generic tickets, are asked to provide more details and then wait for IT to prioritize their request. They often have to break their flow of work to respond and get updates. Not anymore with Tikit Virtual Agent.
The Tikit Virtual Agent application in Microsoft Teams elevates the end user support experience, automating ticket routing while empowering employees to help themselves with self-serve KB articles.
Implement an AI-Powered Knowledge Base
Automatically serve up chat-based
KBs using out of the box AI and NLP.
Provide Chatbot Self-Service
Employees can submit tickets and find answers without human interaction.
Gather Info and Route Tickets
Build custom forms and templates for
common tickets and tie them to
KB responses.
Tikit Virtual Agent Features
Quickly Build Your Automated Response Knowledgebase
Create automated responses to recurring questions, reducing manual time for your agents.
Apply templates with pre-defined properties, custom forms, and utilize a full WYSIWYG editor for response customization.
Deflect Common Questions with Automated Answers
Empower employees to resolve their own requests and improve support workloads with AI ticket deflection.
Simplify Information Gathering Before a Ticket is Created
Built off existing M365 accounts, allow your team to login seamlessly one time and easily map user roles in minutes.
Reduce Unnecessary Calls and Confusion
Easily attach documents, images and screenshots direct in Tikit Virtual Agent with attachments to illustrate the issue without needing to schedule time with the agent.
Work Where You Want to Work
With Tikit Virtual Agent in Microsoft Teams, employees can easily request IT support without disrupting their flow of work. Regardless of if they use the Teams desktop application, web app or mobile – the Tikit Virtual Agent goes where they go.
Custom Branding for Your Organization
Tikit Virtual Agent can be branded however your organization wants. Give it a custom name, description, colors and icon you want to align with your company branding and make it easily identifiable to your organization.
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Tikit
Agent Platform
Tikit Virtual Agent
End User Application
TIKIT
Does Something Neat
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TIKIT VIRTUAL AGENT
Does Something Neat
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TIKIT
Does Something Neat
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TIKIT VIRTUAL AGENT
Does Something Neat
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TIKIT
Does Something Neat
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TIKIT VIRTUAL AGENT
Does Something Neat
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Explore Tikit's Premium Features
Unlimited Users
Easy To Maintain
User Friendly
Single Sign-on With Microsoft 365
Powerful Settings
Easily Attach Files & Documents
Easily Download from Microsoft AppSource
Tikit Virtual Agent is the partner application to Tikit. It is intended for end users looking to submit IT requests to Tikit. The application does not work without Tikit provisioned to the IT department.
