Here Are Helpful Support Resources

We are here to ensure you are set up for success and that Tikit helps meet your organizational goals

Need to Contact Support?

The Tikit Team is available via:

Email at

Chat at the bottom-right of this screen

Contact form in the knowledgebase

Support Hours: Monday – Friday  
USA 4 a.m. – 6:30 p.m. EDT / EMEA 9 a.m. – 11:30 p.m. BST / APAC 6 p.m. – 8:30 a.m. AEST

Knowledge Base

For self-service help, technical documentation, instructional videos and more, visit the Tikit Help Center. You can also request support using the form at the bottom of the page.

Resource Center

This repository of content has relevant content specific to Tikit, Microsoft technology and the broader IT Service Management (ITSM) industry. Explore blogs, videos, webinars, guides and more.

Product Roadmap

See in real-time what features the Tikit is currently working on and at what stage they are in.

Feature Requests

Submit product update and feature ideas to the product team. Explore what has already been proposed and vote on features you’d like to see the product team prioritize.


Be in the know for all new features, upgrades, enhancements and more with announcements direct from the product team. Explore new functionality and learn how to get started using these new features ASAP.

Tikit Status

Use this page to check the status of Tikit performance. View incident history, upcoming scheduled maintenance and overall application health in one view.


Tikit has flexible pricing options and terms designed to meet your organizational needs. Explore features by plan and find a subscription that works for your business objectives. Easily upgrade your plan to follow suit with your growing organizational needs and specs.

Stay Connected

To stay up-to-date on the latest feature announcements, promotions, events and industry related content, be sure to follow the Tikit Team on LinkedIn and X to see all of our content and news in real-time. Also, make sure to check out YouTube for in-depth product overviews, feature highlights, webinar recordings and so much more!

For support and maintenance questions, please reach out to the team at, utilize the chat function in the bottom-right of your screen or fill out our support form in the Help Center. For all other inquires, please reach out at