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A Video Guide to How Users Work in Tikit
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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Understanding the Benefits of IT Service Management (ITSM)
IT Service Management (ITSM) is a critical part of any successful business. It is the process of managing the delivery of IT services to employees …
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A Video Guide to Working in the Tikit Web Portal
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they …
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A Video Guide to Ticketing in Microsoft Teams
Microsoft Teams is where your employees already communicate and collaborate, therefore it makes sense to centralize ticketing in Teams as well. Tikit is a Microsoft-aligned …
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98 Ventures Case Study
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident …
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Introducing Multi-Department Mailboxes: Ticket Routing Without Barriers
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option …
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To filter by topic select a category below:

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  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
How End Users Work with a Service Desk
In today’s hybrid work environment, it is critical to both productivity and the overall employee experience to deliver your end user the technology solutions that …
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How Agents Work with a Service Desk
Applications, software and systems are a necessary part of making a business functional. From accounting software to pay your employees, coding programs to build your …
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Tikit’s New “Custom Views” Feature Enables Users to Save and Reuse Filters Seamlessly
The ability to execute necessary business tasks and get service desk support when needed are critical to an efficient organization. But what is not efficient …
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5 Reasons Why Your Business Needs a Ticketing System
There are a few major benefits of having a ticketing system for your business. Read on for everything you need to know about why you …
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Why Every Department Benefits from a Service Desk
Traditionally, most employees of an organization look at IT as a “Service” where you can report technology issues and ask for things such as software …
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How to Save Time with Automated Service Desk Replies
While the growth of automation has enabled unprecedented agility and efficiency, it can also amount to a lot more work for IT teams. Every time …
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