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Tikit: AI activates knowledge base
How AI Activates a Knowledge Base and Transforms How We Use It

Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …

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Tikit: how to use an IT ticketing system
How to Use an IT Ticketing System

According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …

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Tikit: ITSM explained
IT Service Management (ITSM) Explained

How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …

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Tikit: how to choose the right IT service desk
How to Choose the Right IT Service Desk for Your Business

If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …

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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs

The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …

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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload

Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …

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To filter by topic select a category below:

  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
Tikit: how to choose the right IT service desk
How to Choose the Right IT Service Desk for Your Business

If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …

Read More →
Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs

The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …

Read More →
4 Ways IT Service Management (ITSM) Can Relieve Digital Overload

Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …

Read More →
Tikit: Microsoft Teams call
6 Tips for Using a Workspace Chat in Microsoft Teams

Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided …

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AI can relieve digital exhaustion, example; TIKIT IT service desk solution
Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?

It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …

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Secure file storage and Mirosoft Teams
6 Tips for Secure File Storage for Your Business

What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …

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