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Tikit by Cireson to Exhibit at Experts Live Europe, Showcasing Ticketing for Microsoft Teams
SAN DIEGO, September 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, will exhibit this month at Experts Live …
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Cireson Achieves SOC 2 Type 2 Compliance for Tikit
SAN DIEGO, Calif., July 24, 2023 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced that it has …
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Tikit Has Successfully Completed Their SOC 2 Type 2 Attestation
Following an extensive audit to validate the efficacy of our governance, risk management, and compliance controls, Team Tikit is excited to announce the latest in …
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Introducing the New Partner Program for Tikit
The Tikit team is thrilled to announce the launch of a new referral partner program. With this new program, companies with expertise in Microsoft 365 …
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Introducing Tikit’s Latest Plan Offering: Microsoft 365 ITSM
The need for companies to formalize and automate processes as well as orchestrate tasks across different job functions is paramount in today’s always-on hybrid environment. …
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Cireson Announces Their New Enterprise Level Plan for Cloud-Based Service Desk Tikit
SAN DIEGO, July 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced the release of their new …
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- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
Fulfill Service Desk Requests Faster in Teams with Tikit Approvals
Service desk request approvals might not be an obvious contender for improvements or automation. The communication delays associated with informing stakeholders and securing sign-off could …
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6 Strategies and Best Practices for Service Desk Queue Management
IT service desk agents have been managing a great deal of transition during the past few years. Not only have they supported remote employees during …
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How to Identify Automation Opportunities
Done right, automation simplifies everything it touches—especially on a service desk, where repetitive requests are predictable. It can liberate you from mundane tasks and help …
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Introducing Tikit Multi-Department: Efficient Coordination in Teams
Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.
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3 Data-Backed Leadership Tips for Engaged, Productive Employees
Leaders that focus on engaging employees are better poised to weather the current economic climate. Here are three leadership tips derived from the Microsoft Work …
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How Conversational Ticketing Manages End User Expectations
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication …
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