A Video Guide to ITIL Best Practices in Tikit

The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and support of IT services. Tikit is designed to align with ITIL best practices. Explore these best practices and see from both the agent and end user perspectives how Tikit aligns with:  

  • Incident Management  
  • Service Requests 
  • Change Management  

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Tikit is a Microsoft-aligned ITSM Platform that matures as your organization adopts more Microsoft 365 technology and takes advantage of native integrations with products like Power Automate, Power BI, Azure AD and Intune. It removes barriers between users and data, which improves the employee experience for agents and end users alike. 

Want to learn more about Tikit? Check out this demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup call today. Please note, not all functionality in this video is available in all Tikit plans. Please refer to our feature breakdown on the pricing page to confirm feature inclusion. 

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