No. The price you see is the price you pay, regardless of the number of users.
Teams Ticketing allows small companies or departments within large companies to turn chats and emails into support tickets that you can track and close in MS Teams. M365 Service Desk allows mid-sized companies to large business units within an enterprise to mature their support processes with a service desk designed to use your existing M365 data and technology.
Nope, we offer monthly rates to fit your needs. Please note, our annual plans do offer a 20% discount.