Yes, a fully comprehensive demo is here.
Yes, we offer a fully functional trial for 14 days with no credit card. Add to Teams in minutes.

No. The price you see is the price you pay, regardless of the number of users.

Yes, you can change plans and/or subscription terms easily within the billing section of the Tikit web UI.
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions.
Tikit works where you work. Tickets can easily be created on someone’s behalf from a Teams chat, directly in Tikit or from an email. Outlook email would be the best option for end users not actively using Teams.

Teams Ticketing allows small companies or departments within large companies to turn chats and emails into support tickets that you can track and close in MS Teams. M365 Service Desk allows mid-sized companies to large business units within an enterprise to mature their support processes with a service desk designed to use your existing M365 data and technology.

Tikit is the application analysts use to track, work and resolve tickets. The Tikit Virtual Agent is the Teams bot that allows employees to ask questions, find knowledge articles and open tickets via a Teams chat. Both products combine to give you an end-to-end Microsoft Teams support experience.
Nope, we offer monthly rates to fit your needs. Please note, our annual plans do offer a 10% discount.
Once approved by an M365 admin, Tikit can be installed by anyone in the organization. However, a policy can be setup to require permission from your M365 admin before a user installs Tikit.
You control rollout and can limit who is given access to tier the rollout based on your organizational needs.
Tikit includes some industry standard servide desk reports in our out-of-the-box dashboard. For more advanced reporting and dashboarding, Tikit integrates with Microsoft Power BI.
Tikit is the most natively integrated Microsoft 365 ticketing solution on the market, allowing you to work all of your support tickets without leaving Teams. This is also true in the Teams mobile app. For those that prefer the traditional way, Tikit has a fully functional Web App for working tickets as well.