Can I see a demo of Tikit?
Yes, a fully comprehensive demo is here.
Do you offer a free trial of Tikit?
Yes, we offer a fully functional trial for 14 days with no credit card. Add to Teams in minutes.
Is there a limit on the number of seats I can have on Tikit?
No. The price you see is the price you pay, regardless of the number of users.
Can I change my plan after purchase?
Yes, you can change plans and/or subscription terms easily within the billing section of the Tikit web UI.
What is the Tikit Virtual Agent?
The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions.
If a user does not use Teams, can they still get support via Tikit?
Tikit works where you work. Tickets can easily be created on someone’s behalf from a Teams chat, directly in Tikit or from an email. Outlook email would be the best option for end users not actively using Teams.
What is the difference between the Teams Ticketing and M365 Service Desk products?
Teams Ticketing allows small companies or departments within large companies to turn chats and emails into support tickets that you can track and close in MS Teams. M365 Service Desk allows mid-sized companies to large business units within an enterprise to mature their support processes with a service desk designed to use your existing M365 data and technology.
What is the difference in the Tikit app and the Tikit Virtual Agent?
Tikit is the application analysts use to track, work and resolve tickets. The Tikit Virtual Agent is the Teams bot that allows employees to ask questions, find knowledge articles and open tickets via a Teams chat. Both products combine to give you an end-to-end Microsoft Teams support experience.
Is there a minimum term commitment for signing up?
Nope, we offer monthly rates to fit your needs. Please note, our annual plans do offer a 20% discount.
Can I limit the ability to install Tikit and the Tikit Virtual Agent within my organization?
Once approved by an M365 admin, Tikit can be installed by anyone in the organization. However, a policy can be setup to require permission from your M365 admin before a user installs Tikit.
Does everyone in the company get Tikit at once?
You control rollout and can limit who is given access to tier the rollout based on your organizational needs.
Do you offer reporting capabilities on the tickets worked within Tikit?
Tikit includes some industry standard servide desk reports in our out-of-the-box dashboard. For more advanced reporting and dashboarding, Tikit integrates with Microsoft Power BI.
Can I only work tickets in Teams or is there a web UI for working tickets as well?
Tikit is the most natively integrated Microsoft 365 ticketing solution on the market, allowing you to work all of your support tickets without leaving Teams. This is also true in the Teams mobile app. For those that prefer the traditional way, Tikit has a fully functional Web App for working tickets as well.
