Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base or insufficient distribution of knowledge resources. The knowledge base is
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that many business leaders are still navigating. The challenge is that
In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how AI simplifies the steps further, enabling analysts to operate hands-free,
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your business is via your employee support system. AI ticket deflection,