Introducing Resolution Note
Customers can now take advantage of an exciting new feature within Tikit: Resolution Note! It offers a new way to distinctly mark how tickets are resolved and close the loop of AI Ticket Deflection. This
Top Tikit Features in 2024: A Year in Review
What a busy and exciting year 2024 was! Over the past year, we’ve introduced a wide array of updates for Tikit agents and users, ranging from backend enhancements and quality-of-life improvements to major features inspired
NEW in Tikit! Lifecycle Enhancements – Approvals, Tasks, and Transitions
As of this morning, users can now take advantage of all new Tikit functionality arriving for Lifecycles, Approvals, Tasks, and Transitions. All alongside even more ways to empower Super Agents within the organization. Edit an
Discover the Tikit Integration with Asana
One of the many drivers behind Tikit is to meet people where and how they work. But for the team at Tikit by Cireson, that doesn’t just mean end users; we are also committed to
Security at Cireson
Security at Cireson has always been a priority. Since our early days as an Independent Software Vendor (ISV) focused on on-premises IT Service Management (ITSM) solutions, we have implemented robust internal controls, including secure software
Top 10 Microsoft Teams Apps to Boost Company Productivity and Team Collaboration in 2024
In today’s dynamic work environment, leveraging the right tools is crucial for maintaining productivity, collaboration, and efficient workflows. Microsoft Teams has evolved into a central hub for team communication, offering a suite of integrated apps
Tikit goes further with @Mentions, Agent specific processes, Email Attachment Filtering, KB/Template Links, and Improved Agent Chat experiences
Increased collaboration As an aligned Service Management tool, Tikit continues to expand into Microsoft’s collaboration platform by introducing one of the highest requested roadmap features – @Mentions. While this is an experience many are familiar
Tikit by Cireson Sponsors Experts Live Europe and UK
We are excited to announce that Tikit by Cireson is the official sponsor for both Experts Live Europe and Experts Live UK. What is Experts Live? Experts Live is a global conference that brings together Microsoft executives, MVPs, industry
Exploring the Underutilized Features of Tikit: Maximizing Your Service Desk Efficiency
In today’s fast-paced business environment, service desk efficiency can make or break an organization’s operational success. Yet, many companies are not fully leveraging the tools at their disposal. Tikit, a powerful service desk solution for
Tikit KB Improvements and OpenAI
Tikit Virtual Agent continues to grow with new functionality for everyone’s Knowledge Base. Whether you need to create Agent only specific articles, place articles in a Status of Draft, or now go even further with
