We are excited to announce that Tikit by Cireson is the official sponsor for both Experts Live Europe and Experts Live UK. What is Experts Live? Experts Live is a global conference that brings together Microsoft executives, MVPs, industry
In today’s fast-paced business environment, service desk efficiency can make or break an organization’s operational success. Yet, many companies are not fully leveraging the tools at their disposal. Tikit, a powerful service desk solution for
Tikit Virtual Agent continues to grow with new functionality for everyone’s Knowledge Base. Whether you need to create Agent only specific articles, place articles in a Status of Draft, or now go even further with
When first introduced, Tikit Virtual Agent either helped your fellow employees create tickets or deflect tickets with answers to common questions using artificial intelligence that you could quickly train. As time has gone on, Tikit
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024! This prestigious accolade is a testament to our unwavering commitment to fostering a vibrant, inclusive and empowering workplace
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit Virtual Agent deployed across their organization. With support for Multiple
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can create and monitor incidents and service requests, along with bugs
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The Tikit team recently launched a new feature that will give
The Importance of Reporting in IT Service Management In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and measuring performance. It provides valuable insights into the efficiency and
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, key integrations from the Microsoft 365 (M365) suite are the
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