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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload

Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But the IT service desk also directly affects employee satisfaction (and

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Secure file storage and Mirosoft Teams

6 Tips for Secure File Storage for Your Business

What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed at small businesses, often focused on gaining access to sensitive

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Tikit and Microsoft Teams increases employee productivity

7 Ways That Tikit (with MS Teams) Increases Employee Productivity

The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was one of many concerns facing executives. But then the unexpected

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Tikit, a Microsoft Teams service desk solution

What Are the Benefits of a Microsoft Teams Ticketing System?

More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: 51 percent depend on help desk systems. These systems tame

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Tikit Q1 webinar

Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs

You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, we’ve pinpointed the culprit, experimented to mitigate it and deliver

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Tikit and Microsoft Teams architecture

Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams

Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in a physical space. But you might not realize that the

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Tikit Kanban view

Tikit Web App: Organize IT Service Desk Work the Way You Want

There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is by removing obstacles in your workday. So, based on your

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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive

Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that can be agreed on is that Teams is growing at

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Project Management in Microsoft Teams: How to Delegate Like a Boss

Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate  Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot to ask in the first place?  Like most remote companies, here

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