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July 2021

Microsoft Teams Evolves into Platform, Supports App Integrations

With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft Teams, with its foundation as a collaborative communications tool, is

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help desk ticketing systems

Help Desk Ticketing Systems: An Explanation for Non-Techies

Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help desk ticketing systems in the first place. However, not all

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AI ticket deflection

How AI-Based Ticket Deflection Can Encourage Self-Service Support

Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your business is via your employee support system. AI ticket deflection,

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Project Management in Microsoft Teams: How to Delegate Like a Boss

Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate  Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot to ask in the first place?  Like most remote companies, here

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ticket management

Ticket Management: How to Conquer Your Support Ticket Queue

Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of irate customers in your backed-up support ticket queue. Statistics like

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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It

Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT analysts are likely using Teams in their day-to-day tasks, and it inherently facilitates collaboration and communication

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