With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft Teams, with its foundation as a collaborative communications tool, is
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help desk ticketing systems in the first place. However, not all
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your business is via your employee support system. AI ticket deflection,
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot to ask in the first place? Like most remote companies, here
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of irate customers in your backed-up support ticket queue. Statistics like
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT analysts are likely using Teams in their day-to-day tasks, and it inherently facilitates collaboration and communication
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