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March 2022

Tikit and service desk supports remote and hybrid workforce

4 Ways IT Service Desks Can Better Support Hybrid Work

More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and culture to make hybrid work grow from operationally possible to

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Tikit process improvements save time_image by ChenPG

ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams

The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and process stages laid out, it might not be easy to

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best practices image by DG-Studio

Best Practices for Building a Custom Form in Tikit

We recently introduced Adaptive Cards as a key structure in Tikit templates and custom forms. They are easy to work with, plus they help administrators, analysts and end-user stakeholders get greater value from Tikit. Let’s

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Tikit and Microsoft Teams architecture

Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams

Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in a physical space. But you might not realize that the

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