Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can get a stronger foothold, Forrester recently advised, by putting focus
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously used communication platforms like Microsoft Teams for daily chatting, but
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and get updates from a place of convenience. From where we
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. One tool that supports productivity wherever employees engage are virtual
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow for addressing them and finally the pursuit of efficiency enhancements.