You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic shutdowns hadn’t forced companies to temporarily transform operations and transition
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets in a timely fashion and sometimes problem solve with other
We naturally talk a lot about efficiency that technology affords us, but the IT service desk might better serve end users—and support employee experience—by prioritizing productivity. Because as it turns out, the most significant driver
Since 2017, many businesses have used Microsoft Teams to communicate and collaborate. But now you can use it to operate an IT service desk. Microsoft products work really well with our integrated ticketing system. We’ll
July may be a little quiet on the Microsoft Teams front since Microsoft’s fiscal year ends on July 30, but it’s a good time for Teams administrators to check out new features and make a
Did you know that more than 1 million organizations use Microsoft Teams as their primary messaging platform, according to Business of Apps? In a market that is dominated by competitive software products, that’s pretty significant. Microsoft Teams is a communication
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get tough, IT makes advancements that are transformative or innovative in
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