IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps organizations get the best value from the platform. If you
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, and you might need to delegate to different team members
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick is being able to understand what you’ve got. Tikit is
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and get updates from a place of convenience. From where we
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow for addressing them and finally the pursuit of efficiency enhancements.
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was one of many concerns facing executives. But then the unexpected
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, employees working hybrid schedules or reporting that requires additional data,
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: 51 percent depend on help desk systems. These systems tame