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Adam Dzyacky

Tikit’s New “Custom Views” Feature Enables Users to Save and Reuse Filters Seamlessly

The ability to execute necessary business tasks and get service desk support when needed are critical to an efficient organization. But what is not efficient is having to input your filters each time you want

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Creating a Ticketing Dashboard in Microsoft Teams Using Power BI

This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, Tikit has grown in its capability and feature set. With

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create service desk workflows with Tikit's new Power Automate connector

Create Service Desk Workflows with Tikit’s New Power Automate Connector

How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in the mechanics of service desk work. But Power Automate offers

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Tikit AI deflection_photo by Prostock-studio

Hey Tech Support: Use AI Deflection to Do More, With Time to Chat

AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.

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Create Custom Dashboards with Help Desk Data. Here’s How.

This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for quick visuals. In part 2, we’ll get more creative charting results

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Tikit's Ticket Dashboard using Power BI

How to Create a Ticketing Dashboard in Microsoft Teams using Power BI

This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist from our Power BI Template to help you get started.

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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive

Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that can be agreed on is that Teams is growing at

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Project Management in Microsoft Teams: How to Delegate Like a Boss

Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate  Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot to ask in the first place?  Like most remote companies, here

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