Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option to select a team in which to assign a ticket
As an end user looking to submit requests via Tikit, the Tikit Virtual Agent is a one stop shop for all requests. However, if you’re still training up your knowledge base (KB) and/or an end
In a traditional ticketing process, a single employee submit a ticket to get help. This ticket exists independent of any other end users regardless of others having the same issue. Now with Tikit’s latest feature,
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI and Excel Dashboards that give you more data points to
All business decisions are made on the assumption that they will improve functionality or add value to the bottom line. But simply stating this is not enough, you need to be able to show it.
This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our Power BI Dashboard with support for improved error handling and the introduction of a new
The ability to execute necessary business tasks and get service desk support when needed are critical to an efficient organization. But what is not efficient is having to input your filters each time you want
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, Tikit has grown in its capability and feature set. With
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in the mechanics of service desk work. But Power Automate offers
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try Tikit.
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