Danni Ball

How End Users Work with a Service Desk

In today’s hybrid work environment, it is critical to both productivity and the overall employee experience to deliver your end user the technology solutions that work with them rather than against them. Employees want technology

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How Agents Work with a Service Desk

Applications, software and systems are a necessary part of making a business functional. From accounting software to pay your employees, coding programs to build your product, a CRM system to enable sales to build a

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