The Tikit team is thrilled to announce the launch of a new referral partner program. With this new program, companies with expertise in Microsoft 365 (M365) and Microsoft Teams can refer their customers to Tikit to evaluate the product for their ticketing needs. This is the first step in creating a Tikit partner network that will expand Tikit’s reach into new markets and help scale Tikit expertise across the Microsoft cloud community.
Why Get Involved in a Partner Program?
Partner programs are especially beneficial to parties that may have similar interests but, in some cases, differing skillsets and expertise. They allow companies to build a business together without investing in net new skills or infrastructure and, when executed properly, they can open up new markets and expand revenue opportunities for both parties.
According to an IDG study on partner marketing, “78% of partner marketers say programs with their network of channel partners are very effective.” Additionally, of those polled, “75% of North America tech marketers anticipate that the number of technology partners their organization works with will increase over the next 12 months.”
A journal published by the University of Pennsylvania’s Wharton School of Business states, “The average value of a referred customer is at least 16% higher than that of a non-referred customer with similar demographics and time of acquisition.” Furthermore, a 2021 study from Nielsen found, “88% of global respondents trust recommendations from people they know more than any other channel.” In sum, your referral is stronger than any other marketing and sales channel and can serve to expand your business while concurrently helping another organization grow.
What is Tikit?
Tikit is an IT Service Management (ITSM) product designed for Microsoft 365 and Teams. This is the lynch pin of the partner opportunity. As so many organizations are now using Microsoft Teams for communication and collaboration, it makes sense to centralize all work in this single hub for enterprise-wide activity. Among the most beneficial types of work that you can centralize in Teams is employee support. Both for employees that need support as well as those that provide support.
Tikit removes friction from the employee support process by putting support capabilities into Microsoft Teams. This allows employees to both request support and also work support tickets directly in Teams, without breaking their normal flow of work. This is accomplished through seamless and secure integration, using the company’s existing Microsoft 365 configuration.
With Tikit you can open and work tickets in Teams, access device data from Intune, kickoff automations with Power Automate and build dashboards in Power BI. The more Microsoft cloud technology an organization uses, the more powerful Tikit becomes. For Microsoft technology partners, Tikit presents, at minimum, new conversations with existing customers and, at best, brand new revenue opportunities.
Why Partner with Tikit?
The Tikit team has been hard at work over the last 2 years developing the most intuitive and integrated Microsoft 365 ITSM platform on the market. With the recent introduction of Tikit’s Microsoft 365 (M365) ITSM plan, Tikit is now able to scale, based on organizational and process maturity. This means that Tikit is just as good of a fit for organizations that need simple ticketing in Microsoft Teams as it is for organizations that require process automation and orchestration. Regardless of your customers’ size or process maturity, Tikit meets the needs of small and enterprise organizations alike.
Tikit is owned by Cireson, a Microsoft Gold partner in the ITSM industry. Since 2011, Cireson has been the market leader in modernizing the System Center user experience, delivering powerful, Microsoft-Centric ITSM and ITAM products to hundreds of global customers. We not only possess the expertise to help you ensure successful customer engagements, but we also own the presales effort for referral partners and work directly with your sales team to coordinate demos and product trials prior to a purchase.
How Will This Program Work?
- Zero Cost to Start – the Tikit team is here to support partners by handling demos, setup assistance and payment. Partners just need to make the referral.
- Serve as a Trusted ITSM Advisor to Your Customers – drive customer satisfaction by being able to offer your customers an ITSM solution, without having to open your own ITSM practice.
- Increase Customer Engagement – by recommending 3rd party Teams applications like Tikit, you deliver your customers value and innovation they may not have discovered for themselves leading to higher engagement and customer satisfaction.
- Opportunities for Professional Services Revenue – increase your organization’s services revenue while simultaneously creating a native Microsoft experience for your customers by leveraging your existing Microsoft expertise.
If you are interested in partnering with the Tikit team, we encourage you to check out this page to learn more. Ready to speak to the team? Fill out this form and a team member will be in touch shortly.