Introducing Resolution Note
Customers can now take advantage of an exciting new feature within Tikit: Resolution Note! It offers a new way to distinctly mark how tickets are resolved and close the loop of AI Ticket Deflection. This
Top Tikit Features in 2024: A Year in Review
What a busy and exciting year 2024 was! Over the past year, we’ve introduced a wide array of updates for Tikit agents and users, ranging from backend enhancements and quality-of-life improvements to major features inspired
NEW in Tikit! Lifecycle Enhancements – Approvals, Tasks, and Transitions
As of this morning, users can now take advantage of all new Tikit functionality arriving for Lifecycles, Approvals, Tasks, and Transitions. All alongside even more ways to empower Super Agents within the organization. Edit an
Discover the Tikit Integration with Asana
One of the many drivers behind Tikit is to meet people where and how they work. But for the team at Tikit by Cireson, that doesn’t just mean end users; we are also committed to
Tikit Webinar Replay: Unified ITSM for HR, Marketing, Accounting, & IT with Tikit
This is a recording of the Tikit webinar hosted on November 6, 2024. In this presentation, the team demonstrates how to tackle the challenge of disconnected processes across departments, which leads to miscommunication, delays, and
Tikit Virtual Agent Provides Greater Customization with Help Card
When first introduced, Tikit Virtual Agent either helped your fellow employees create tickets or deflect tickets with answers to common questions using artificial intelligence that you could quickly train. As time has gone on, Tikit
Tikit Webinar Replay: Revving Up ITSM with OpenAI
Catch the replay of Tikit’s webinar from June 18, 2024 in which the team took an in-depth look at the Tikit product roadmap, where it’s come and where Tikit is going from a feature perspective.
Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit Virtual Agent deployed across their organization. With support for Multiple
Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The Tikit team recently launched a new feature that will give
Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, key integrations from the Microsoft 365 (M365) suite are the
