A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, key integrations from the Microsoft 365 (M365) suite are the
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating business processes. More Triggers, More Actions and More Possibilities Power
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While attachment functionality has already been in the Tikit product, the
This is a recording from the Tikit webinar held on February 6, 2024. In this webinar, the team discusses the latest updates to the Power Automate connector which will allow agents to better manage business
The IT Infrastructure Library (ITIL) framework is a set of best practices for managing IT services. It provides guidance on the design, development, delivery and support of IT services. Tikit is designed to align with
Tikit is a Microsoft-aligned IT Service Management (ITSM) platform built for the Microsoft cloud. However, while it is an IT solution, it is designed to provide service management to the entire organization, not just IT.
With any IT Service Management solution, the key to seamless support and efficiency is automating processes when possible. Human bandwidth is limited and there are many technologies available that can reduce the burden on agents
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they choose, without disruption. To accommodate each individual’s personal preference, Tikit
Tikit is a Microsoft-aligned ITSM Platform built for your existing Microsoft investment. Tikit is designed to enable your employees to work HOW and WHERE they choose, without disruption. For some, this choice is a dedicated
Recently, we launched a new feature in Tikit called Multi-Department Picker which improves the triage experience and reduces triage efforts by giving employees the option to select a team in which to assign a ticket
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