What Is a Conversational Ticketing System?
There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help figuring out how a certain function works, then support is
Ticket Management System: A Beginner’s Guide
You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average to respond to support tickets. Does this stat seem a
Microsoft Teams Evolves into Platform, Supports App Integrations
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft Teams, with its foundation as a collaborative communications tool, is
Help Desk Ticketing Systems: An Explanation for Non-Techies
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help desk ticketing systems in the first place. However, not all
How AI-Based Ticket Deflection Can Encourage Self-Service Support
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your business is via your employee support system. AI ticket deflection,
Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of irate customers in your backed-up support ticket queue. Statistics like
Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT analysts are likely using Teams in their day-to-day tasks, and it inherently facilitates collaboration and communication
