Constraight Case Study
Want to be our next case study? We’re always looking to highlight our customers! If you want to share the story of your company’s journey with Tikit, just provide us with a few details and
Tikit by Cireson Announces Winners of the Tikit ITSM Awards
SAN DIEGO, Calif., July 22, 2024 – Tikit by Cireson, the leading Microsoft-aligned IT Service Management (ITSM) platform, today announces the winning organizations for the Tikit ITSM Awards. This awards program was designed to recognize
Tikit Virtual Agent Expands Capabilities with Multiple KB Responses
Those leveraging Tikit’s artificial intelligence (AI) know that the first step to self-service, apart from building Knowledge Articles or Custom Forms, is getting the Tikit Virtual Agent deployed across their organization. With support for Multiple
Streamline Your DevOps with Tikit and Azure DevOps Integration
In today’s fast-paced development environment, efficiency and seamless workflows are key to staying ahead. Imagine having a single pane of glass where you users can create and monitor incidents and service requests, along with bugs
Tikit’s New Notification Center Gives Users More Control Over Teams Messages
When working in Microsoft Teams, it is paramount to be able to manage notifications across all projects, requests and tasks that you’re involved in. The Tikit team recently launched a new feature that will give
The Power of Reporting in IT Service Management: A Guide to Demonstrating Success and Measuring Performance
The Importance of Reporting in IT Service Management In the world of IT Service Management (ITSM), reporting plays a crucial role in demonstrating success and measuring performance. It provides valuable insights into the efficiency and
Power BI and Excel Updates: More Datapoints to Tasks, Approvals and Requesters
A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, key integrations from the Microsoft 365 (M365) suite are the
Tikit’s Power Automate Connector Gets an Upgrade
Now live, updates to Tikit’s Power Automate Connector which enables customers to automatically receive even more flexibility to controlling Tickets, their respective Lifecycles and automating business processes. More Triggers, More Actions and More Possibilities Power
Tikit’s New File Attachment Enhancements Improve the User Experience
When it comes to seeking quick and efficient resolution to service issues and requests, being able to provide attachments easily is critical to success. While attachment functionality has already been in the Tikit product, the
Maximizing Efficiency: The Benefits of Automation in IT Service Management Explained
Introduction to Automation in IT Service Management In today’s fast-paced and technology-driven world, the effective management of IT services is crucial for the success of any organization. IT Service Management (ITSM) encompasses the activities, processes
