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Teams Ticketing

Creating a Ticketing Dashboard in Microsoft Teams Using Power BI

This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, Tikit has grown in its capability and feature set. With

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Video: Ticketing Built for Microsoft Teams

Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the ideal place to host your service desk to remove barriers

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Tikit: best ticketing system

Key Features Used by the Best Ticketing Systems

Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific features and functionality to improve end user experience and create

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The Definitive Guide to Conversational Ticketing in Microsoft Teams

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Service desk queue management with Tikit

6 Strategies and Best Practices for Service Desk Queue Management

IT service desk agents have been managing a great deal of transition during the past few years. Not only have they supported remote employees during the COVID-19 lockdowns, they may now be supporting variations of

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Tikit Multi-Department feature

Introducing Tikit Multi-Department: Efficient Coordination in Teams

Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.

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Top IT Service Desk Pain Points and How Tikit Solves Them

  Experience all that Tikit has to offer, free for 14-days.

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conversational ticketing with Tikit

How Conversational Ticketing Manages End User Expectations

There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication around ticket escalations? Without a streamlined way to track activity

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Why your service desk should be in Microsoft Teams

Why Your Service Desk Needs to Be in Microsoft Teams

Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft is one of the most dependable and innovative providers of

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create service desk workflows with Tikit's new Power Automate connector

Create Service Desk Workflows with Tikit’s New Power Automate Connector

How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in the mechanics of service desk work. But Power Automate offers

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