This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, Tikit has grown in its capability and feature set. With
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the ideal place to host your service desk to remove barriers
Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific features and functionality to improve end user experience and create
IT service desk agents have been managing a great deal of transition during the past few years. Not only have they supported remote employees during the COVID-19 lockdowns, they may now be supporting variations of
Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.
Experience all that Tikit has to offer, free for 14-days.
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication around ticket escalations? Without a streamlined way to track activity
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft is one of the most dependable and innovative providers of
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in the mechanics of service desk work. But Power Automate offers
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