Experience Teams Ticketing Today
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Webinar: Introducing the New Tikit Virtual Agent
August 9, 2022
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit …
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Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
August 9, 2022
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk …
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Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
August 4, 2022
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. …
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Are End Users Satisfied? Improving IT Service Desk Surveys
August 2, 2022
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue …
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How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
July 26, 2022
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic …
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How to Choose the Right IT Service Desk for Your Business
July 21, 2022
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets …
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To filter by topic select a category below:
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
What Are the Benefits of a Microsoft Teams Ticketing System?
April 14, 2022
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …
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Tikit Feature Update: Save Time Using Bulk Edit, Ticket Types and User UI
April 12, 2022
Your ideas and feedback spark new feature development at Tikit, and we’re rolling out new options that support efficient ticket management, data collection and end …
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4 Ways IT Service Desks Can Better Support Hybrid Work
March 30, 2022
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and …
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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
March 22, 2022
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and …
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Best Practices for Building a Custom Form in Tikit
March 11, 2022
We recently introduced Adaptive Cards as a key structure in Tikit templates and custom forms. They are easy to work with, plus they help administrators, …
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Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams
March 8, 2022
Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in …
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