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Tikit: improve business communication online
5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion?  It’s not just a financial constraint—ineffective communication makes it tough for employees to …
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Tikit: AI activates knowledge base
How AI Activates a Knowledge Base and Transforms How We Use It
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …
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Tikit: how to use an IT ticketing system
How to Use an IT Ticketing System
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …
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Tikit: ITSM explained
IT Service Management (ITSM) Explained
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …
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Tikit: how to choose the right IT service desk
How to Choose the Right IT Service Desk for Your Business
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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To filter by topic select a category below:

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  • Artificial Intelligence
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  • Microsoft 365
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  • Teams Ticketing
All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
Tikit high performance enhancements_image by nexusby
Tikit Web App and Email Enhancements Help You Work Smarter and Faster
Tikit helps you work faster in new ways, so that you can accomplish more wherever you are working. There are cool enhancements and new features …
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How to Improve Employee Engagement
How to Improve Employee Engagement
In a world with a significant labor shortage, businesses want to retain employees now more than ever. Employees play critical roles in your company; without them, …
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Automation image by putilov_denis
How to Train Tikit and Automate the Help Desk Ticketing Process
In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how …
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ticket categories or triage by M-image
Reacting to Help Desk Tickets? Take Control with Categorization
Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets …
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Tikit mitigates repetitive employee questions
10 Questions Employees Ask IT, HR and Managers
You’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you …
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Tikit ticket queue
How to Create and Apply Tikit Templates
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you …
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