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Microsoft Teams Evolves into Platform, Supports App Integrations

With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …

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help desk ticketing systems
Help Desk Ticketing Systems: An Explanation for Non-Techies

Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …

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AI ticket deflection
How AI-Based Ticket Deflection Can Encourage Self-Service Support

Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …

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Project Management in Microsoft Teams: How to Delegate Like a Boss

Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate  Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …

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ticket management
Ticket Management: How to Conquer Your Support Ticket Queue

Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …

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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It

Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …

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To filter by topic select a category below:

  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
All
  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
ticket management
Ticket Management: How to Conquer Your Support Ticket Queue

Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …

Read More →
Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It

Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …

Read More →

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