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Improve Employee Experience Using a Microsoft Teams Ticketing System
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …
How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you out.
The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how …
This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that …
Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is …
What Is a Conversational Ticketing System?
There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help …
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Microsoft Teams Evolves into Platform, Supports App Integrations
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …
Help Desk Ticketing Systems: An Explanation for Non-Techies
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …
How AI-Based Ticket Deflection Can Encourage Self-Service Support
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …
Project Management in Microsoft Teams: How to Delegate Like a Boss
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …
Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …
Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …
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