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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …
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Tikit: Microsoft Teams call
6 Tips for Using a Workspace Chat in Microsoft Teams
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided …
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AI can relieve digital exhaustion, example; TIKIT IT service desk solution
Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …
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Secure file storage and Mirosoft Teams
6 Tips for Secure File Storage for Your Business
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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leaders supporting hybrid work
4 Ways Managers Can Support Hybrid Work Employees
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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Tikit: Microsoft Teams and video conference
What Are the Benefits of Video Conferencing?
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …
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Tikit shares 5 things to know about Microsoft Teams
MS Teams 101: 5 Things to Know About Microsoft Teams
Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and …
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Tikit template
New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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How Should You Set Up and Organize Microsoft Teams?
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But …
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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered …
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Tikit Kanban view
Tikit Web App: Organize IT Service Desk Work the Way You Want
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is …
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