Experience Teams Ticketing Today
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Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
April 21, 2022
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …
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Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
April 19, 2022
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …
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What Are the Benefits of a Microsoft Teams Ticketing System?
April 14, 2022
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …
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Tikit Feature Update: Save Time Using Bulk Edit, Ticket Types and User UI
April 12, 2022
Your ideas and feedback spark new feature development at Tikit, and we’re rolling out new options that support efficient ticket management, data collection and end …
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Tikit Webinar Recap: Two Service Desk Options Built to Serve Your IT Ticketing Needs
April 5, 2022
You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, …
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4 Ways IT Service Desks Can Better Support Hybrid Work
March 30, 2022
More than 72 percent of businesses recently surveyed by AT&T lack a strategy for hybrid work. And while there are shifts needed in leadership and …
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To filter by topic select a category below:
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
Tikit Web App: Organize IT Service Desk Work the Way You Want
November 8, 2021
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is …
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6 Things You Should Know About a Microsoft Teams Ticketing System
October 28, 2021
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It …
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Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
October 21, 2021
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try …
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Create Custom Dashboards with Help Desk Data. Here’s How.
October 14, 2021
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for …
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
October 8, 2021
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist …
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Improve Employee Experience Using a Microsoft Teams Ticketing System
October 5, 2021
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …
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