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How AI Activates a Knowledge Base and Transforms How We Use It
June 21, 2022
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …
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How to Use an IT Ticketing System
June 16, 2022
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …
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IT Service Management (ITSM) Explained
June 13, 2022
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …
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How to Choose the Right IT Service Desk for Your Business
June 9, 2022
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
June 6, 2022
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload
May 31, 2022
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …
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- IT Service Desk
- Microsoft 365
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2021 Recap: Top Tikit Features to Improve Productivity
December 30, 2021
We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, …
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MS Teams 101: 5 Things to Know About Microsoft Teams
December 28, 2021
Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and …
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New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing
December 13, 2021
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
December 7, 2021
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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How Should You Set Up and Organize Microsoft Teams?
November 30, 2021
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But …
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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021
November 12, 2021
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered …
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