Experience Teams Ticketing Today
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Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing
May 9, 2022
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …
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7 Tips for Using Communication Platforms for Business Meetings
May 5, 2022
After working from home during the pandemic, 9 out of 10 employees would now like to see it as a permanent or, at least, a hybrid option. …
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What is the Current Stage of Your IT Service Desk?
May 3, 2022
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …
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7 Ways That Tikit (with MS Teams) Increases Employee Productivity
April 28, 2022
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was …
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Tikit Features Spotlight: Intune, Email Ticketing, Ticket Types & Advanced Integrations
April 25, 2022
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, …
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Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
April 21, 2022
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …
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To filter by topic select a category below:
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
6 Things You Should Know About a Microsoft Teams Ticketing System
October 28, 2021
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It …
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Hey Tech Support: Use AI Deflection to Do More, With Time to Chat
October 21, 2021
AI deflection can save tech support a lot of time–and help IT deliver greater value. Here’s why you need it, and why you should try …
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Create Custom Dashboards with Help Desk Data. Here’s How.
October 14, 2021
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for …
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
October 8, 2021
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist …
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Improve Employee Experience Using a Microsoft Teams Ticketing System
October 5, 2021
Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, …
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How to Relieve Your Support Ticket Backlog
September 22, 2021
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you …
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