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Tikit: AI activates knowledge base
How AI Activates a Knowledge Base and Transforms How We Use It
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …
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Tikit: how to use an IT ticketing system
How to Use an IT Ticketing System
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …
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Tikit: ITSM explained
IT Service Management (ITSM) Explained
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …
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Tikit: how to choose the right IT service desk
How to Choose the Right IT Service Desk for Your Business
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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4 Ways IT Service Management (ITSM) Can Relieve Digital Overload
Employee experience is an important topic many companies are addressing via meaningful work, supportive management, positive work environment, growth opportunity and trust in leadership. But …
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  • Artificial Intelligence
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Tikit template
2021 Recap: Top Tikit Features to Improve Productivity
We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, …
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Tikit shares 5 things to know about Microsoft Teams
MS Teams 101: 5 Things to Know About Microsoft Teams
Virtual teams are on the rise. Between 2005 and 2017, remote work increased by 159 percent. With the onset of the pandemic in 2020, the number skyrocketed—and …
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Tikit template
New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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How Should You Set Up and Organize Microsoft Teams?
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But …
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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered …
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