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ITIL (Complex) IT Service Desk Process vs. Tikit via Microsoft Teams
The classic way of doing things may be optimal, or it may be a bit more detailed than you may like. But without steps and …
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Best Practices for Building a Custom Form in Tikit
We recently introduced Adaptive Cards as a key structure in Tikit templates and custom forms. They are easy to work with, plus they help administrators, …
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Tikit Architecture: Why it Feels Like You’re Working in Microsoft Teams
Design an office space the right way and people might be brought into conversations they wouldn’t have had otherwise. Architecture affects how you move in …
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Tikit Web App and Email Enhancements Help You Work Smarter and Faster
Tikit helps you work faster in new ways, so that you can accomplish more wherever you are working. There are cool enhancements and new features …
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How to Improve Employee Engagement
In a world with a significant labor shortage, businesses want to retain employees now more than ever. Employees play critical roles in your company; without them, …
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How to Train Tikit and Automate the Help Desk Ticketing Process
In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how …
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To filter by topic select a category below:
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- All
- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
How to Relieve Your Support Ticket Backlog
If you often run with a large support ticket backlog, how do you reduce the queue? These sure fire tips are guaranteed to help you …
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The Future of Hybrid Work? It’s Flexible, Collaborative and Hinges on Microsoft Teams
Perhaps one of the most unexpected changes from the pandemic is the consensus employees feel about the need for greater flexibility in when and how …
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This Simple Microsoft Teams Trick Will Make You Infinitely More Productive
Blame the pandemic, the permanent shift to a remote workplace or simply the addition of much-needed features. Whatever it may be, the one thing that …
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Introducing Tikit Attachments: Share Visuals for Easier Problem-Solving
Microsoft Teams makes reaching people easy, but sometimes sharing a visual is the best way to communicate. This is especially true when a colleague is …
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What Is a Conversational Ticketing System?
There is nothing more important than having a good IT support team when you’re working with technology. If something goes wrong or you need help …
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Ticket Management System: A Beginner’s Guide
You’re committed to external customer service, but what about the internal service your employees are receiving? Recent help desk data reveals it takes teams 24-hours on average …
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