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5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to …
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How AI Activates a Knowledge Base and Transforms How We Use It
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …
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How to Use an IT Ticketing System
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …
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IT Service Management (ITSM) Explained
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …
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How to Choose the Right IT Service Desk for Your Business
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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- Teams Ticketing
Where Is My Microsoft Teams Recording?
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable …
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5 Common Mistakes with Microsoft Teams and How to Avoid Them
An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s …
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Reduce Paperwork in Your Ticketing Process with Tikit Templates
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk …
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What Pairs Best with New Technology? Good Management Practices
One thing that doesn’t change from year-to-year is the pursuit of new technology to support business and individual achievement. Thankfully, product experts, tech analysts, reporters …
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How to Improve Your Microsoft Teams Experience
Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality. But if you’re like …
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2021 Recap: Top Tikit Features to Improve Productivity
We don’t want you to miss out on the different ways Tikit simplifies ticketing and help desk management. Though many features are currently in development, …
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