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5 Ways the IT Service Desk Can Operate More Strategically
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get …
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IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps …
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5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to …
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How AI Activates a Knowledge Base and Transforms How We Use It
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …
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How to Use an IT Ticketing System
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …
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IT Service Management (ITSM) Explained
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …
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- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
How to Create and Apply Tikit Templates
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you …
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Where Is My Microsoft Teams Recording?
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable …
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5 Common Mistakes with Microsoft Teams and How to Avoid Them
An estimated 1.2 billion people globally use a Microsoft Office product or service. That makes Microsoft one of the most recognizable and preferred brands worldwide. Among Microsoft’s …
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Reduce Paperwork in Your Ticketing Process with Tikit Templates
Tikit Template Series Part 1: When and Why You Should Use Tikit Templates Want to improve employee and analyst experience along with overall service desk …
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What Pairs Best with New Technology? Good Management Practices
One thing that doesn’t change from year-to-year is the pursuit of new technology to support business and individual achievement. Thankfully, product experts, tech analysts, reporters …
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How to Improve Your Microsoft Teams Experience
Microsoft Teams is a powerful platform that facilitates organization-wide communication and collaboration, and it integrates with dozens of apps for added functionality. But if you’re like …
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