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Tikit service desk evolution
What is the Current Stage of Your IT Service Desk?
Together, people, process and technology create a strong IT service desk. There is often an evolution: first, an effort to organize requests, create a flow …
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Tikit and Microsoft Teams increases employee productivity
7 Ways That Tikit (with MS Teams) Increases Employee Productivity
The act of shuttering offices during the pandemic and being forced to work remotely seemed like a bleak proposition for many businesses. Reduced productivity was …
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Tikit Features Spotlight: Intune, Email Ticketing, Ticket Types & Advanced Integrations
Tikit is launching more enhancements to reduce disruption in your day and maintain momentum while you manage tickets. Whether you support hybrid or disparate devices, …
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Microsoft Teams
Microsoft Teams vs Slack: 5 Areas Where MS Teams Shines
Communication platforms like Microsoft Teams and Slack served as lifelines during the pandemic. When many aspects of business were uncertain, there was a viable way …
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Tikit_office space and hybrid work
Office Space: Leaders Plan Physical Work Areas and Hybrid Schedules with Flair
Who could imagine that employees’ return to the physical office would actually better support hybrid work? That’s the tack Microsoft is taking, with designs under …
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Tikit, a Microsoft Teams service desk solution
What Are the Benefits of a Microsoft Teams Ticketing System?
More than 86 percent of service teams attribute increased productivity to the use of a service desk system. And high growth service teams can’t do it alone: …
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To filter by topic select a category below:

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  • All
  • Artificial Intelligence
  • IT Service Desk
  • Microsoft 365
  • Product Updates + Features
  • Reporting + Analytics
  • Teams Ticketing
Tikit template
New Ticket Templates and Knowledge Base Enhancements for Smart Response and Routing
When it comes to ticketing and help desk management, wouldn’t your job be easier if you could gather more information up front before a ticket …
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Improve the Way You Search, Filter, Triage and Manage Ticket History
Here at Tikit, we’re constantly looking for ways to improve your experience managing ticketing and helpdesk operations. We’re excited to show you new flexible functionality …
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How Should You Set Up and Organize Microsoft Teams?
Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But …
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New Microsoft Teams Features Unveiled at Microsoft Ignite 2021
Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered …
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Tikit Kanban view
Tikit Web App: Organize IT Service Desk Work the Way You Want
There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is …
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Microsoft Teams ticketing system_tech support
6 Things You Should Know About a Microsoft Teams Ticketing System
Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It …
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