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How to Improve Employee Engagement
How to Improve Employee Engagement
In a world with a significant labor shortage, businesses want to retain employees now more than ever. Employees play critical roles in your company; without them, …
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Automation image by putilov_denis
How to Train Tikit and Automate the Help Desk Ticketing Process
In part two of our Tikit template series, we guided you through the process of creating templates and applying them. In part three, we’ll show you how …
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ticket categories or triage by M-image
Reacting to Help Desk Tickets? Take Control with Categorization
Spend 10 minutes working at an IT service desk, and you’ll see that there needs to be some way to organize and respond to tickets …
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Tikit mitigates repetitive employee questions
10 Questions Employees Ask IT, HR and Managers
You’re a manager, HR professional or IT analyst at a company. You spend your time fielding questions from employees daily. The odds are that you …
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Tikit ticket queue
How to Create and Apply Tikit Templates
In part one of our Tikit template series, we discussed how and why you should use Tikit templates. In part two, we will guide you …
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Where Is My Microsoft Teams Recording?
One of the things I love about Microsoft Teams is that you can record meetings and calls and capture every brilliant word uttered. It’s invaluable …
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Microsoft Teams Evolves into Platform, Supports App Integrations
With so much external change affecting everyday work, it makes sense that we’re seeking the ability to do more with the technology we have. Microsoft …
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help desk ticketing systems
Help Desk Ticketing Systems: An Explanation for Non-Techies
Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help …
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AI ticket deflection
How AI-Based Ticket Deflection Can Encourage Self-Service Support
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your …
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Project Management in Microsoft Teams: How to Delegate Like a Boss
Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate  Have you ever pinged someone in Teams with a quick request, only to find that it’s been forgotten about? Or worse, you forgot …
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ticket management
Ticket Management: How to Conquer Your Support Ticket Queue
Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of …
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Why Microsoft Teams is an Ideal Help Desk Solution and How to Start Using It
Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT …
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