How are You Executing ITSM Continual Improvement?
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
Webinar: Introducing the New Tikit Virtual Agent
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today’s webinar. Tune in to see Tikit Virtual Agent in action, hear an in-depth Q&A session and
Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk team can still get tripped up with redundancy, delays and
Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. The pandemic, it seems, elevated Microsoft Teams to businesses around
How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic shutdowns hadn’t forced companies to temporarily transform operations and transition
What Can a Microsoft Teams Ticketing System Do for You?
Since 2017, many businesses have used Microsoft Teams to communicate and collaborate. But now you can use it to operate an IT service desk. Microsoft products work really well with our integrated ticketing system. We’ll
How to Get Started with a Microsoft Teams Ticketing System
Did you know that more than 1 million organizations use Microsoft Teams as their primary messaging platform, according to Business of Apps? In a market that is dominated by competitive software products, that’s pretty significant. Microsoft Teams is a communication
5 Ways the IT Service Desk Can Operate More Strategically
Questions about the possibility of recession are swirling in the news, but many chief information officers (CIOs) see opportunity ahead. Why? Historically when times get tough, IT makes advancements that are transformative or innovative in
IT Admin Best Practices: Plan, Deploy and Roll Out Microsoft Teams
IT administrators are often the unsung hero in stories about the transformation and productivity Microsoft Teams enables. After all, proper set up and management helps organizations get the best value from the platform. If you
5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to meet expectations and complete projects within a specified timeframe. This
