Why Ticketing in Microsoft Teams
Why Ticketing in Teams?
Teams has created an entirely new flow of work for modern workers, and support needs to adapt to this new employee workflow.
Take Advantage of Your Existing Microsoft Investment
Less User Training, Faster Time to Value
Avoid lost productivity and minimize end user training by adding support capabilities into your employee’s existing systems and daily workflows.
Create trackable tickets from Teams chat
Train AI ticket deflection without leaving Teams
Attach documents and files directly in Tikit
Add AI to Your Chat
Use Artificial Intelligence to answer simple questions for end users and deflect repetitive tasks for your help desk team.
Automated AI responses to recurring questions
Create AI-powered automation workflows
Create Tickets Within Teams
Does your staff chat in Teams directly with your support analysts instead of opening a ticket? With Tikit, you can create a trackable and workable ticket from Teams chat, quickly and easily!
AI Ticket Deflection
Gone are the days of support analysts answering the same questions and resolving the same issues repeatedly! Tikit gives you the power of AI ticket deflection with auto-responses and fast AI-driven resolutions to your most frequently asked questions.
Converts Emails into Tickets
Email or Teams, it’s all the same with Tikit. However you prefer to communicate, Tikit lowers barriers and connects you to support.
Grants Access to Key Business Applications with One Login
One login to rule them all: Tikit capitalizes on your Microsoft 365 investment; it uses what you already have to give employees access. So when you’re signed into Teams, you’re not only signed into Microsoft Office 365 applications—you’re also signed into Tikit.
Tikit integrates support ticketing with Microsoft Teams to improve IT proximity and employee engagement
...freeing you to maximize value from an investment you’ve already made.
Trusted by Large and
SMB Customers Alike
“The product has worked great! Our users are actually using this service to submit tickets, where we never got tickets from our previous service since no one ever used it. Very user friendly and works well for our organization!”
Most Common Ticketing Problems
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