Why Ticketing in Microsoft Teams

Why Ticketing in Teams?

Teams has created an entirely new flow of work for modern workers, and support needs to adapt to this new employee workflow.

Take Advantage of Your Existing Microsoft Investment

Use M365 authentication

Single sign-on with your existing Microsoft 365 and Azure AD setup

Low monthly cost​

Install Tikit quickly at a low monthly cost with simple features

No user limits​

Tikit's monthly subscription rate has no limit on the number of users

Less User Training, Faster Time to​ Value

Avoid lost productivity and minimize end user training by adding support capabilities into your employee’s existing systems and daily workflows.
Create trackable tickets from Teams chat
Train AI ticket deflection without leaving Teams
Attach documents and files directly in Tikit
Tikit - HelpBot Activity Feed

Add AI to Your Chat Support Channel

Use Artificial Intelligence to answer simple questions for end users and deflect repetitive tasks for your help desk team.
Automated AI responses to recurring questions
Create AI-powered automation workflows

Create Tickets Within Teams

Does your staff chat in Teams directly with your support analysts instead of opening a ticket? With Tikit, you can create a trackable and workable ticket from Teams chat, quickly and easily!

AI Ticket Deflection

Gone are the days of support analysts answering the same questions and resolving the same issues repeatedly! Tikit gives you the power of AI ticket deflection with auto-responses and fast AI-driven resolutions to your most frequently asked questions.

Converts Emails into Tickets

Ticket Created from Email - Ticket Actions in Email
Email or Teams, it’s all the same with Tikit. However you prefer to communicate, Tikit lowers barriers and connects you to support.
Ticket Created from Email - Ticket Actions in Email
m365-user-profile

Grants Access to Key Business Applications with One Login

m365-user-profile
One login to rule them all: Tikit capitalizes on your Microsoft 365 investment; it uses what you already have to give employees access. So when you’re signed into Teams, you’re not only signed into Microsoft Office 365 applications—you’re also signed into Tikit.

Tikit integrates support ticketing with Microsoft Teams to improve IT proximity and employee engagement

...freeing you to maximize value from an investment you’ve already made.

Trusted by Large and
SMB Customers Alike

“The product has worked great! Our users are actually using this service to submit tickets, where we never got tickets from our previous service since no one ever used it. Very user friendly and works well for our organization!”
Noah Lee

Tikit Customer

Find the Solution to Your
Most Common Ticketing Problems

End users chat in Teams directly with our support analysts instead of opening a ticket

Tikit Solution

Create a trackable and workable ticket from Teams chat
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Support analysts answer the same questions repeatedly

Tikit Solution

Train AI ticket deflection without leaving Teams enabling auto-response and resolution to your most frequently asked questions
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Some end users refuse to adopt a ticketing system and just send emails

Tikit Solution

Create a ticket from email, work ticket in Teams
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We’re a Microsoft 365 customer and we have no support ticketing solution

Tikit Solution

Get ticketing in Teams using M365 authentication, taking advantage of your existing Microsoft investment
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We want to push more Microsoft Teams adoption across our organization

Tikit Solution

Encourage adoption with ticketing in Teams
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We want a support ticketing solution but don’t want expensive and feature-heavy platforms

Tikit Solution

Install Tikit quickly at a low monthly cost with simple features
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I need to regularly report on volume and types of tickets my analysts are working

Tikit Solution

Effortlessly demonstrate ticket ROI with Tikit reporting and optional integration with Power BI
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We have a large help desk staff and don't want to have to pay for every analyst to have a seat

Tikit Solution

Tikit's monthly subscription rate has no limit on the number of users
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We have multiple analysts working on tickets simultaniously and need visibility into ticket history

Tikit Solution

See the full ticket history including comments and attachments
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We have such a high ticket volume that it can be hard to track down specific tickets

Tikit Solution

Easily filter and find tickets by keyword, status, category, groups and more. Quickly load your assigned tickets by simply asking Tikit "My Work"
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We need a way to organize tickets by departments

Tikit Solution

Use groups to actively manage and triage tickets. You can assign a specific ticket to certain group, filter tickets by a group and create automations by groups
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Our analysts spend so much time collecting information from the end user versus actually working tickets

Tikit Solution

Get more information before a ticket is even created by applying templates with pre-defined properties and custom forms to your AI automated KB responses
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We have a support FAQ developed to try to reduce the volume of redundant tickets, but we're limited on text-only resources

Tikit Solution

Beef up your automated responses in KB with a WYSIWYG editor and image/formatting capabilites to truly customize and enrich your automated responses to recurring questions
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Employees get frustrated with opening a ticket and often just let problems get worse before speaking up

Tikit Solution

Improve the employee experience with a Teams ticketing system that improves efficiency, ease of use and resolution times
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Being a remote company, our IT department often needs to schedule a call to see what the issue is before they can resolve it

Tikit Solution

Easily attach documents, images and screenshots directly in Tikit with attachments
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Experience Tikit Today

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