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There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication around ticket escalations? Without a streamlined way to track activity
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft is one of the most dependable and innovative providers of
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in the mechanics of service desk work. But Power Automate offers
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to perform new functions. This includes operating IT service desks, among other
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you rich visualizations and publishing features. But sometimes, you want to
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft products are popular with good reason—the applications are flexible, scalable,
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
IT Service Management (ITSM) is a popular methodology for a good reason. It provides structure and process for IT service delivery, so that organizations benefit from more efficient operations. A well-implemented IT Service Management system offers