A key component to a successful IT Service Management (ITSM) solution is being able to measure and demonstrate success through actionable data reporting. For Tikit, key integrations from the Microsoft 365 (M365) suite are the
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident in Tikit’s prowess, we offer complimentary setup to maximize your
With any IT solution implemented in your organization, you want to demonstrate success and report on specific KPIs. With Tikit, reporting is available right out-of-the-box as well as customizable reporting capabilities designed to meet your
Discover how Tikit can refine your organizational ticketing and service desk functions. Watch this demo video and experience Tikit with a 14-day free trial. Confident in Tikit’s prowess, we offer complimentary setup to maximize your
It’s that time again. The time to provide updates to our Power BI and Excel Dashboards. We’ve recently released updates simultaneously to our Power BI and Excel Dashboards that give you more data points to
This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our Power BI Dashboard with support for improved error handling and the introduction of a new
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, Tikit has grown in its capability and feature set. With
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you rich visualizations and publishing features. But sometimes, you want to
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue is resolved and end users can resume working, will they
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for quick visuals. In part 2, we’ll get more creative charting results
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