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3 Ways Service Desks Can Improve Employee Experience
August 30, 2022
It’s not just a job for HR or leadership–IT service desks also improve employee experience. We’ve listed three ways to start.
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What is Ticketing System Software? A Complete Guide.
August 25, 2022
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But …
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Upcoming Microsoft Teams Transcription Update is Valuable. Here’s Why.
August 23, 2022
Microsoft Teams transcriptions are a valuable resource that supports productivity—especially for companies with hybrid or remote employees. Find out more about transcriptions’ value and an …
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How to Use a Microsoft 365 Ticketing System
August 18, 2022
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, …
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How are You Executing ITSM Continual Improvement?
August 16, 2022
Check out examples of ITSM continual improvement via internal team collaboration and an AI-powered Microsoft 365 service desk solution.
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5 Ways to Optimize a Microsoft Teams Video Conference
August 11, 2022
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets …
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- Artificial Intelligence
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- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
6 Tips for Using a Workspace Chat in Microsoft Teams
May 26, 2022
Research shows that on average people work 2.5 days from home, where they are not only emailing, they are also chatting with colleagues. Workspace chat spaces, provided …
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Is AI the Key to Relieving Digital Exhaustion and Creating Work-Life Balance?
May 24, 2022
It’s no secret that many employees prefer hybrid work or at least a more flexible work week, a change incited by the COVID-19 pandemic that …
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6 Tips for Secure File Storage for Your Business
May 19, 2022
What are the odds that your small business would be singled out for a cyberattack? Surprisingly high. In fact, 43 percent of cyberattacks are directed …
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4 Ways Managers Can Support Hybrid Work Employees
May 17, 2022
Many companies operating with remote and hybrid work schedules are attracting employees with desired skill sets, strengthening company culture and expanding technology infrastructure. They can …
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What Are the Benefits of Video Conferencing?
May 9, 2022
Video conferencing saw a 535 percent rise in daily traffic in 2020, due to global shutdowns and stay-at-home mandates during the COVID-19 pandemic. Many companies had previously …
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Tikit Feature Update: End User Portal, Tikit Virtual Agent, Email Ticketing
May 9, 2022
IT service desk analysts and admins aren’t the only beneficiaries of Tikit’s efficient ticketing process. End users also win, by being able to engage and …
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