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Why Your Service Desk Needs to Be in Microsoft Teams
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft …
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Create Service Desk Workflows with Tikit’s New Power Automate Connector
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in …
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Why Microsoft Is the Perfect Place for Your Service Desk
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to …
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Get Set Up for Ticket Analysis Using Excel (and Power BI)
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you …
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Why Microsoft 365 Is an Ideal Place to Launch a Service Desk
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft …
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Asynchronous Work May Be the Best Way to Engage Teams
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
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To filter by topic select a category below:
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- Artificial Intelligence
- IT Service Desk
- Microsoft 365
- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
5 Ways to Improve Business Communication Online
Did you know that ineffective communication costs U.S. businesses about $1.2 trillion? It’s not just a financial constraint—ineffective communication makes it tough for employees to …
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How AI Activates a Knowledge Base and Transforms How We Use It
Nothing works well in a silo. In fact, your business may be taxed by an inadequate knowledge base (KB), inefficient use of a knowledge base …
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How to Use an IT Ticketing System
According to Transparency Market Research, “The market for helpdesk solutions is anticipated to reach USD 11 billion by 2023.” Most companies need the framework that …
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IT Service Management (ITSM) Explained
How do you define the IT work you do? It involves more than just break fixing. IT service management (ITSM) is about recognizing the business …
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How to Choose the Right IT Service Desk for Your Business
If you manage an IT service desk, you know how complicated it is to manage everything that comes up in a given day. It’s unpredictable, …
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Tikit Product Update: Merge Tickets, Relate Tickets and Create SLAs
The more ticket data you have, the better you can communicate about underlying issues and create plans for improvements (like introducing automation). But the trick …
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