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Creating a Ticketing Dashboard in Microsoft Teams Using Power BI
This blog is an update to our original Power BI reporting series posted here. Whether you’re new or joined us within the last two years, …
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Video: Ticketing Built for Microsoft Teams
Microsoft Teams is a valuable tool used across organizations for collaboration and communication. But what if it could be so much more? Teams is the …
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Tikit’s New “Add Request” Feature Expands End User Capabilities in the Web Portal
Regardless of whether end users are working remote, hybrid or in-house schedules, they need flexibility to execute business tasks—and get tech support—wherever they are working. …
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Key Features Used by the Best Ticketing Systems
Only 36 percent of American employees feel engaged at work, according to a recent Gallup survey. But some of the best ticketing systems use specific …
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Fulfill Service Desk Requests Faster in Teams with Tikit Approvals
Service desk request approvals might not be an obvious contender for improvements or automation. The communication delays associated with informing stakeholders and securing sign-off could …
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- Product Updates + Features
- Reporting + Analytics
- Teams Ticketing
5 Ways to Optimize a Microsoft Teams Video Conference
In the age of working from home, video conference is the new way to meet. Here are five ways to ensure that your team gets …
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Avoid Common IT Ticket Handling Mishaps with AI-based Teams Ticketing
IT service desks provide structure to ticket handling, and process really matters when it comes to creating a smooth-running operation. Even so, the service desk …
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Looking for an Email Ticketing System? Microsoft Teams Ticketing is Better
At the beginning of the COVID-19 pandemic, Microsoft Teams had around 32 million daily active users. But by 2021, that number had jumped to 145 million. …
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Are End Users Satisfied? Improving IT Service Desk Surveys
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue …
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How Microsoft Teams Inspired Our Microsoft Teams Service Desk Solution
You Gain an Efficient, Intuitive AI-Powered Ticketing System We probably wouldn’t have thought of creating a ticket from a Microsoft Teams chat if Covid-19 pandemic …
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How to Choose the Right IT Service Desk for Your Business
Managing an IT service desk can be complicated. You need to communicate effectively with end users, route tickets to various specialists or groups, address tickets …
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