Introducing Tikit Multi-Department: Efficient Coordination in Teams
Tikit Multi-Department gives internal departments the ability to collect and fulfill requests in a collaborative, transparent, efficient way using Microsoft Teams.
Top IT Service Desk Pain Points and How Tikit Solves Them
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How Conversational Ticketing Manages End User Expectations
There may be a gap in your service desk process that is affecting end user expectations and experience. For example, how do you handle communication around ticket escalations? Without a streamlined way to track activity
Why Your Service Desk Needs to Be in Microsoft Teams
Your service desk keeps organizational workflows healthy and in motion, but it needs to be appropriately fueled. It’s probably not surprising to hear that Microsoft is one of the most dependable and innovative providers of
Create Service Desk Workflows with Tikit’s New Power Automate Connector
How can you simplify processes? It takes some thought. And automating manual tasks might not be top of mind when you are caught up in the mechanics of service desk work. But Power Automate offers
Why Microsoft Is the Perfect Place for Your Service Desk
One reason why Microsoft has had a consistent presence in business operations since its onset is because it creates innovative tools that enable people to perform new functions. This includes operating IT service desks, among other
Why Microsoft 365 Is an Ideal Place to Launch a Service Desk
Smart decisions around product development and investment have helped Microsoft grow from a $26 billion company in 2000 to more than $200 billion today. Microsoft products are popular with good reason—the applications are flexible, scalable,
Asynchronous Work May Be the Best Way to Engage Teams
Asynchronous work helps teams interact and collaborate more effectively, and the right tools help execute it. Find out how!
What is Ticketing System Software? A Complete Guide.
Computers have been integral to business operations since the 1980s, giving companies and individuals the ability to accomplish more than would be possible manually. But relying on computers does open up potential disruption due to
How to Use a Microsoft 365 Ticketing System
“Have you tried turning it off and on again?” Famously quoted from The IT Crowd, a sitcom set in a late 2000s-era IT support office, this question pokes fun at the often effective instruction from
